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Microsoft Defender for Cloud vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Defender for Cloud

    Score8.6 out of 10
    N/AMicrosoft Defender for Cloud is a Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platform (CWPP) for Azure, on-premises, and multicloud (Amazon AWS and Google GCP) resources.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Considered Both Products
    Microsoft
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    65 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    60 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    64 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    54 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    56 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft Defender for Cloud and Spiceworks Cloud Help Desk
    Feature
    Microsoft Defender for Cloud
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Microsoft Defender for Cloud and Spiceworks Cloud Help Desk
    Feature
    Microsoft Defender for Cloud
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Microsoft Defender for Cloud and Spiceworks Cloud Help Desk
    Feature
    Microsoft Defender for Cloud
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Palo Alto Networks Prisma Cloud
    Score8.9 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Palo Alto Networks Prisma Cloud
    Score8.9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Likelihood to Recommend
    8.4
    (69 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    8.9
    (4 ratings)
    10.0
    (29 ratings)
    Usability
    7.8
    (14 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Microsoft Defender for CloudSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Microsoft
    I think it's good for cloud-native companies. A company that, from day zero, they're like, "We're going cloud, and this is how we're going to do it." They get it. It works well for them. Smaller organizations that are under X amount of resources- I don't know what that X might mean- but I feel like it plays well in smaller, more nimble organizations. If you're an older organization or if you're extremely large, it starts becoming a little difficult to manage at scale. And you have to sometimes throw bodies at the problem. Maybe not the most eloquent way of saying it, but that's what it feels like.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Microsoft
    • It's really well laid out, with an easy-to-use, accessible UI.
    • With Microsoft Defender for Cloud, it has everything you need with the Safelink attachment, the Safelink emails for URL, the way it scans those URLs and attachments within the product, and you're seeing the results. And that adds an extra layer of security for the user, so you feel comfortable knowing the product monitors those. That's something I really like about that product.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Integrations with on-premise workloads can sometimes be challenging. Needs improvement and well standardised integration points
    • Vulnerability categories can be difficult to understand. It should allow teams to focus on critical findings and help them keep aside low-severity or suppressed vulnerabilities
    • Pricing can be improved as it can be over-priced for smaller businesses and would potentially affect their ROI due to the small scale
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    It is a great product that integrates nicely when running an Azure platform and even multi-cloud environment. Not looking for point-solutions but a suite that answers most requirements. It is very comfortable being able to use KQL, workbooks and automation that is native to the azure platform
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Microsoft
    My visibility is limited because I'm only doing very small pieces of what the overall org does. And also, we have limitations on what we're allowed to use. It's not like we get a new product as users or leadership level users, and everything is on, and we can just do whatever we want. We're very restricted in what we can use any tooling within the org because of the different levels of regulatory constraints we have, because of just the nature of who we are inherently. So that's why. I don't think it's necessarily the product. I think it's more or less of what we're able to do with the product.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    I believe Microsoft Defender for Cloud stacks up well against the other tools we looked at. It is native to the Azure platform and provides the same insights as the other tools. We selected Microsoft Defender for Cloud because it integrates well with the Azure resources and gives the needed insight, security alerts and recommendations.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Ensuring compliance with data protection regulations can prevent costly fines and legal issues, positively impacting ROI.
    • Effective cloud resource protection can optimize cloud spending and resource utilization, ultimately reducing cloud infrastructure costs.
    • The subscription costs associated with Defender for Cloud can add to an organization's operational expenses, impacting ROI.
    • Smaller organizations may find the feature set and complexity of Defender for Cloud unnecessary, potentially overinvesting in security solutions.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots

    Microsoft Defender for Cloud Screenshots

    Screenshot of Remediation of critical issues in codeScreenshot of Cloud security benchmark mapped to industry FramworksScreenshot of Prioritization of critical risks with contextual threat analysisScreenshot of Workload protectionScreenshot of Unified DevOps VisibilityScreenshot of Visualizations to improve security posture proactively