Chose Pega Customer Decision Hub
I explained in detail in previous questions.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft Dynamics 365 Customer Insights | N/A | Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics. | $1,500 per month | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Microsoft Dynamics 365 Customer Insights | Pega Customer Decision Hub | |
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Considered Both Products | Microsoft Dynamics 365 Customer Insights No answer on this topic | Pega Customer Decision Hub |
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Top Cons |
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Microsoft Dynamics 365 Customer Insights | Pega Customer Decision Hub | |
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Small Businesses | Ortto Score 8.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft Dynamics 365 Customer Insights | Pega Customer Decision Hub | |
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Likelihood to Recommend | 9.1 (4 ratings) | 8.0 (9 ratings) |
Microsoft Dynamics 365 Customer Insights | Pega Customer Decision Hub | |
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Likelihood to Recommend | Microsoft | Pegasystems |
Pros | Microsoft | Pegasystems |
Cons | Microsoft | Pegasystems |
Alternatives Considered | Microsoft | Pegasystems |
Return on Investment | Microsoft | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |