Microsoft Dynamics 365 Customer Insights vs. Salesforce Data Cloud

I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.

Incentivized

I would recommend Salesforce Data Cloud as an 8 because it is great for keeping track of customer and sale information, it is easy to use, it is easy to generate reports and it is user friendly. However, it is very expensive and does not integrate with other CRMs well

Incentivized

• Customer behaviour in apps
• Compile and share customer data
• Create summaries and dashboard to extract insights

Incentivized

• Integration with other systems is really working for us. Also having models developed in Data Cloud and then use for servers, Salesforce sales and for Marketing Cloud.

Incentivized

• Only setting the interface for the new user.
• Collecting insights across platforms for the beginner.
• Integration with some packages.

Incentivized

• Sometimes it can be very fidgety and you need a team of salesforce developers in order to implement the solution
• Can be expensive, but so are other providers

Incentivized

Because it is worth this, the analytics, reporting, CRM, security parameters, mobile support all make it this worth. Also, I personally believe it has high potential to grab customers attention and increase sales.

I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.

Incentivized

I like Salesforce Data Cloud because like mentioned before, it is easy to use, easy to generate reports, create workflows, keep track of customer data, sales data, house data, etc. You can also import excel sheets with customer data as well and it will create the fields for you which is nice

Incentivized

• Increase inowledge
• Avoid lose of information

Incentivized

• It's been really good because for example, now we can use some of the segmentation of our clients. We have all the models running in that cloud, so it's been easier for us having this information built and having the calculation of the segments that we want to use with clients.

Incentivized