Microsoft Dynamics 365 Customer Service vs. ServiceNow Customer Service Management
Microsoft Dynamics 365 Customer Service vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft Dynamics 365 Customer Service | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Microsoft Dynamics 365 Customer Service | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Microsoft Dynamics 365 Customer Service | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft Dynamics 365 Customer Service | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Microsoft Dynamics 365 Customer Service | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Microsoft | ServiceNow |
Pros | Microsoft | ServiceNow |
Cons | Microsoft | ServiceNow |
Usability | Microsoft No answers on this topic | ServiceNow |
Support Rating | Microsoft No answers on this topic | ServiceNow |
Alternatives Considered | Microsoft | ServiceNow |
Return on Investment | Microsoft | ServiceNow |
ScreenShots |