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Microsoft Dynamics 365 Field Service (FieldOne) vs. WorkWave PestPac

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Field Service (FieldOne)

    Score8.3 out of 10
    N/AMicrosoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).

    $20

    per month per user

    WorkWave PestPac

    Score7.7 out of 10
    N/AIFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).N/A
    Pricing
    Microsoft Dynamics 365 Field Service (FieldOne)WorkWave PestPac
    Editions & Modules
    Subsequent qualifying1 Dynamics 365 app
    $20
    per month per user
    First Dynamics 365 app
    $95
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Field Service (FieldOne)WorkWave PestPac
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUser must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.—
    More Pricing Information
    Best Alternatives
    Microsoft Dynamics 365 Field Service (FieldOne)WorkWave PestPac
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365 Field Service (FieldOne)WorkWave PestPac
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365 Field Service (FieldOne)WorkWave PestPac
    Likelihood to Recommend
    Microsoft
    Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.
    Incentivized
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    WorkWave
    For any route heavy organization, PestPac is a great choice due to the route optimization. It is great for businesses that are moving more online and into the digital space. For smaller organizations, you can make PestPac work but the complexity and training would be a barrier to entry. PestPac does more modular pricing so the cost can be affordable if you aren't needing many of the add-on features, but things can add up quick if looking to incorporate basic service functions when it comes to customer service.
    Incentivized
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    Pros
    Microsoft
    • Optimized Resource Scheduling - both manual and automatic.
    • Field Service (Dynamics 365) mobile app for the field service agents
    • Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products
    Incentivized
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    WorkWave
    • Easy to search for a customer by many different data points
    • Has a lot of customization features, such as naming service types and preset notes
    Incentivized
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    Cons
    Microsoft
    • Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
    • Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].
    Incentivized
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    WorkWave
    • Cost structure
    • Support
    • Complexity
    Incentivized
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    Usability
    Microsoft
    No answers on this topic
    WorkWave
    Due to the customizability of the software, the usability is not the easiest to pick up and especially train on. We find that office staff take the longest to train due to the steeper learning curve. It is not a plug and play and every company uses PestPac a little differently so sometimes it can be difficult to get support because what works for one organization may not work for another due to how they set up and use PestPac internally
    Incentivized
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    Alternatives Considered
    Microsoft
    No answers on this topic
    WorkWave
    Ultimately we went with PestPac due to the reporting but also at the time other softwares had limits to API integration and that was something that was important to us with our business model. The route optimization tool in PestPac was also far better than anything else we had seen out there
    Incentivized
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    Return on Investment
    Microsoft
    • ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.
    Incentivized
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    WorkWave
    • WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
    • Having all documentation stored digitally and be locked to the correct account helps us stay compliant
    Incentivized
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