Microsoft Dynamics 365 Field Service (FieldOne) vs. WorkWave Service

Microsoft Dynamics 365 Field Service (FieldOne)

WorkWave Service

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Field Service (FieldOne)	Score 8.3 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user
WorkWave Service	Score 9.0 out of 10	N/A	WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.	N/A

Pricing

Microsoft Dynamics 365 Field Service (FieldOne)

WorkWave Service

Editions & Modules

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

No answers on this topic

Offerings

Pricing Offerings
Microsoft Dynamics 365 Field Service (FieldOne)	WorkWave Service
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

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More Pricing Information

Community Pulse
	Microsoft Dynamics 365 Field Service (FieldOne)	WorkWave Service

Best Alternatives
	Microsoft Dynamics 365 Field Service (FieldOne)	WorkWave Service
Small Businesses	MethodCRM Score 9.3 out of 10	MethodCRM Score 9.3 out of 10
Medium-sized Companies	Oracle Service Score 8.2 out of 10	Oracle Service Score 8.2 out of 10
Enterprises	Oracle Service Score 8.2 out of 10	Oracle Service Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Field Service (FieldOne)	WorkWave Service
Likelihood to Recommend	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	Microsoft Dynamics 365 Field Service (FieldOne)	WorkWave Service
Likelihood to Recommend	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Anonymous Read full review	WorkWave WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service. Incentivized SB Summer Blaney-Smith Accounting Clerk Read full review
Pros	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Anonymous Read full review	WorkWave Sends timely reporting Responsive troubleshooting team Uses feedback to improve product Incentivized SB Summer Blaney-Smith Accounting Clerk Read full review
Cons	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Anonymous Read full review	WorkWave Not easy or fast to locate individual transactions in the portal Too many steps to view customer details More user-friendly report generation in portal would be great Incentivized SB Summer Blaney-Smith Accounting Clerk Read full review
Return on Investment	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Anonymous Read full review	WorkWave They have allowed us to continue accepting online and over the phone payments with no issues We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds ROI is acceptable Incentivized SB Summer Blaney-Smith Accounting Clerk Read full review
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