Microsoft Project Server vs. ServiceNow IT Service Management

Microsoft Project Server I believe is best for any organization from small to large. As I mentioned, it is a little pricey so I would do research into alternative software and depending on your needs maybe look at all options, competing software. This is a tool with a learning curve and some may not be able to easily navigate this software. There isn't really great training, resources available for this tool however there are some free YouTube tutorial videos. This is great for cross company, department project management, sharing, managing of projects and timelines.

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We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.

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• Project planning: tasks assignments, resources allocation, progress and cost tracking. The Server version is the natural extension of the Microsoft Project standalone.
• Provides one place to manage all projects, accessible by everyone in the team. This opens the plan updates to team members as well(on their tasks), as opposed to being done only by the project manager.
• Reporting and visualization - resources utilization, timeline etc
• The integration with the Microsoft Project standalone: if you don't like the web version, you can download the latest and work locally. When done just sync it back to the server.

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• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Resource loading and leveling extremely complicated within the tool
• Software makes incorrect assumptions and changes without user knowledge
• Inconsistencies within the tool make it hard to predict & troubleshoot

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• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

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Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

We don't have to worry about maintenance, upgrades, or compatibility issues. All the capabilities we need are there, and are easily customizable.

The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.

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We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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For a massive system, page loads are reasonably quick, including searches.

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I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

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To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Per Microsoft, Project Online provides more value long-term by reducing infrastructure cost and increase feature release cycle time

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

One of the key advantages of Microsoft Project Server (MSPS) is its ecosystem. It gels very well with SharePoint, Office, Office 365. The support from Microsoft is also a key driver and they are very experienced and many ways to resolve issues. Also, Microsoft has bridged the gap of cloud offering from other competitors by providing Project Online. It is an offering through Office 365 which is very lean and low maintenance.

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Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.

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ServiceNow works as an enterprise solution.

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• We've been able to reduce the number of staff in our PMO by utilising the Project Server data in Power BI, reducing the need for manual reporting.
• Being able to forecast utilization in the product allows us to accurately estimate resource needs to ensure optimum staff levels.

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• Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
• Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.

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