Microsoft Stream vs. Oracle Siebel Enterprise Marketing Suite (discontinued)

Stream is good for recording and capturing discussion from meetings. I would say that it isnt appropriate where there is lots of detail and lots of varying topics discussed as the summarising tool can in these instances be too broad. It is really good where meetings have been left or missed; as the notes and transcript allow for easy catchup

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If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

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• Records Meetings
• Transcribes voice to text
• Summarise discussed audio into concise notes

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• Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
• Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
• Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.

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• Notes summarised could be more accurate
• Transcript could be more accurate with regional accents
• Sharing recordings could be slicker from Stream

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
• It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
• Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.

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A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Its integration into the Teams stack allows for ease of use without having to leave the application to access it elsewhere. Its interface is intuitive and easy to use. Sharing could be better. Transcripts and notes are very good

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Consensus is better for lead generation and sharing marketing content; however, Stream is most appropriate for capturing meeting recordings when using teams. its integration flawlessly allows for such a slick process that using an external solution wouldn't

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Salesforce is easier to use and more open source and available for external integrations.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Helps to solve disputes with clients on what was said in meetings
• Allows quick review of meetings without spending 2hrs re watching
• Sharing of notes helps collaboration internally

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has increased the business tactics as we have added more clients who wish to use this technology.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info