Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft System Center Service Manager	Score 8.3 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Microsoft System Center Service Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Microsoft System Center Service Manager
Considered Both Products	Microsoft System Center Service Manager Verified User Technician Chose Microsoft System Center Service Manager It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for … Incentivized Helpful? Matthew Smith System Administrator Chose Microsoft System Center Service Manager I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does … Incentivized Helpful? Verified User Manager Chose Microsoft System Center Service Manager We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft … Incentivized Helpful? Andrey Perepelitsyn Senior SQL Server DBA Chose Microsoft System Center Service Manager Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same … Incentivized Helpful? Verified User Contributor Chose Microsoft System Center Service Manager We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that … Incentivized Helpful? Verified User Engineer Chose Microsoft System Center Service Manager IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So … Incentivized Helpful?
Top Pros	Pro Microsoft products Pro Compliance management Pro Central place
Top Cons	Minus System center Minus Overly complex Minus Run smoothly

Features

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average
Organize and prioritize service tickets	8.04 Ratings
Expert directory	7.03 Ratings
Service restoration	7.04 Ratings
Self-service tools	8.75 Ratings
Subscription-based notifications	7.04 Ratings
ITSM collaboration and documentation	9.76 Ratings
ITSM reports and dashboards	7.16 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Microsoft System Center Service Manager 8.2 7 Ratings 0% above category average
Configuration mangement	9.86 Ratings
Asset management dashboard	8.77 Ratings
Policy and contract enforcement	6.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average
Change requests repository	6.16 Ratings
Change calendar	6.05 Ratings
Service-level management	8.05 Ratings

Best Alternatives
	Microsoft System Center Service Manager
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Microsoft System Center Service Manager
Likelihood to Recommend	8.8 (7 ratings)
Support Rating	8.9 (2 ratings)

User Testimonials
	Microsoft System Center Service Manager
Likelihood to Recommend	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review
Support Rating	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review
Return on Investment	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review
ScreenShots