Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft System Center Service Manager	Score 8.7 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Microsoft System Center Service Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Microsoft System Center Service Manager
Considered Both Products	Microsoft System Center Service Manager Verified User Manager Chose Microsoft System Center Service Manager Microsoft System Center Service Manager brings a vast amount of features to table. We found shortcomings with just about everything we tested but Microsoft System Center Service Manager brought the familiarity of Microsoft and injected the world of ITIL into a single feature … Incentivized Helpful? Verified User Technician Chose Microsoft System Center Service Manager It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for … Incentivized Helpful? Matthew Smith System Administrator Chose Microsoft System Center Service Manager I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does … Incentivized Helpful? Verified User Manager Chose Microsoft System Center Service Manager We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft … Incentivized Helpful? Andrey Perepelitsyn Senior SQL Server DBA Chose Microsoft System Center Service Manager Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same … Incentivized Helpful? Verified User Contributor Chose Microsoft System Center Service Manager We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that … Incentivized Helpful? Verified User Engineer Chose Microsoft System Center Service Manager IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So … Incentivized Helpful?

Features

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Microsoft System Center Service Manager 9.7 8 Ratings 16% above category average
Organize and prioritize service tickets	10.05 Ratings
Expert directory	10.04 Ratings
Service restoration	9.05 Ratings
Self-service tools	9.06 Ratings
Subscription-based notifications	10.05 Ratings
ITSM collaboration and documentation	10.07 Ratings
ITSM reports and dashboards	10.07 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Microsoft System Center Service Manager 9.7 8 Ratings 16% above category average
Configuration mangement	10.07 Ratings
Asset management dashboard	9.08 Ratings
Policy and contract enforcement	10.06 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Microsoft System Center Service Manager 9.7 7 Ratings 12% above category average
Change requests repository	9.07 Ratings
Change calendar	10.06 Ratings
Service-level management	10.06 Ratings

Best Alternatives
	Microsoft System Center Service Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Microsoft System Center Service Manager
Likelihood to Recommend	8.8 (7 ratings)
Support Rating	8.9 (2 ratings)

User Testimonials
	Microsoft System Center Service Manager
Likelihood to Recommend	Microsoft We use Microsoft System Center Service Manager in the education sector. We believe this is the only real way to manage our IT systems and ensure compliance for not only today but tomorrow as well (what ever that brings!) Our IT management team significantly streamlined our working practices to mold a slick IT support service which serves our end users efficiently. Microsoft System Center Service Manager brought added automation and clarity for all major stakeholders in our organization through detailed reporting and scheduling, ensuring a complete realtime picture of the IT estate. Incentivized Verified User Anonymous Read full review
Pros	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	Microsoft The software requires a lot of memory to run smoothly, otherwise it will be slow. It takes some time to learn, and training prices are a bit high. The price is a bit high; System Center is not a cheap solution. Incentivized Mostafa Dakam IT Administrator Read full review
Usability	Microsoft As with all software, Microsoft System Center Service Manager has its quirks but it has more than made up for them with the sheer amount of functions the system brings to the table. Being based on the ITIL framework really shows with its design/terminology and, generally, we have found it 'just clicks' with our ITIL trained staff which makes operating our system straightforward and enables us to report to end users and all stakeholders consistently with ease. Incentivized Verified User Anonymous Read full review
Support Rating	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	Microsoft I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does it all, so I feel it's unfair to compare. All of these tools that SCCM offers could/should be fine-tuned and made to be a bit more user-friendly. Incentivized Matthew Smith System Administrator Read full review
Return on Investment	Microsoft The tool has saved money in a transition from another 3rd party tool It simplifies the ease of use for users. This is similar to other Microsoft tools We are able to provide reports of system performance when questions arise about availability. Incentivized Verified User Anonymous Read full review
ScreenShots