MSCSM is a solid tool
January 25, 2019

MSCSM is a solid tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft System Center Service Manager

Microsoft System Center is used to push software and security updates throughout the organization. The tool is used for a number of reasons including providing consistent updates, saving manpower and, validation of configuration. We save a significant amount of time, using this tool compared to other tools. The system has configuration into Active Directory which helps to have better control of systems


  • Integration with Microsoft Products
  • Availability of 3rd party configurations using the tool
  • Very large install base promotes administration familiarity


  • Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
  • SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
  • Improving the application deployment log files , making them easier to read
  • The tool has saved money in a transition from another 3rd party tool
  • It simplifies the ease of use for users. This is similar to other Microsoft tools
  • We are able to provide reports of system performance when questions arise about availability.
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
SCSM is well suited for environments that 50 systems to thousands of systems. The company does need a technician or engineer who has good familiarity with Microsoft products and is willing to spend time getting the configuration set up properly. SCCM is well suited to service the services management of applications. Many manufacturers have created integrations to save engineering time.

Microsoft System Center Service Manager Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management


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