What users are saying about
7 Ratings
52 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Microsoft System Center

Scenarios which Microsoft System Center is useful are if:
  1. you are the systems engineer for a company and you have a complex data center in a Microsoft environment,
  2. you need to centralize the management of your data center in a single point
  3. you want to check its performance, make detailed analysis after a downed service
  4. you want to analyze what happened
Anonymous | TrustRadius Reviewer

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Rose Layton | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Microsoft System Center
Spoke
8.4
Organize and prioritize service tickets
Microsoft System Center
Spoke
7.3
Expert directory
Microsoft System Center
Spoke
8.3
Service restoration
Microsoft System Center
Spoke
10.0
Self-service tools
Microsoft System Center
Spoke
8.6
Subscription-based notifications
Microsoft System Center
Spoke
8.4
ITSM collaboration and documentation
Microsoft System Center
Spoke
8.2
ITSM reports and dashboards
Microsoft System Center
Spoke
8.0

ITSM asset management

Microsoft System Center
Spoke
9.0
Configuration mangement
Microsoft System Center
Spoke
9.0
Policy and contract enforcement
Microsoft System Center
Spoke
9.0

Change management

Microsoft System Center
Spoke
8.3
Change requests repository
Microsoft System Center
Spoke
8.6
Change calendar
Microsoft System Center
Spoke
8.3
Service-level management
Microsoft System Center
Spoke
8.0

Pros

Microsoft System Center

  • Provides our users the ability to deploy and manage our own datacenter based on defined software with understandable solutions for storage, compute, networking and security.
  • We are able to update at once all the computers from all departments without having to install the OS on every computer.
  • It allows us to have everything in one place for database management and datacenter inspection as well.
Anonymous | TrustRadius Reviewer

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Anonymous | TrustRadius Reviewer

Cons

Microsoft System Center

  • Needs web based storefront for requesting new software
  • Needs ability to manage the packaging work flow better
  • Sometimes is slow to download and there is no indication the entire catalog is being loaded, resulting in confused users not being able to find common software in the available list.
Anonymous | TrustRadius Reviewer

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Anonymous | TrustRadius Reviewer

Usability

Microsoft System Center

Microsoft System Center 7.0
Based on 1 answer
It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.
Anonymous | TrustRadius Reviewer

Spoke

No score
No answers yet
No answers on this topic

Support Rating

Microsoft System Center

Microsoft System Center 8.0
Based on 2 answers
If I had to dislike something about the system it would be how much it changes once you upgrade. This could be more of a problem of mine since I get used to one way and don't like it when it changes so much. I am enjoying the newest update, but it is a mess when you are actually going through the upgrades.
Anonymous | TrustRadius Reviewer

Spoke

Spoke 8.0
Based on 2 answers
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
Anonymous | TrustRadius Reviewer

Alternatives Considered

Microsoft System Center

We are using Microsoft products for a long time, so the overall confidence played a part in the decision, the feature set and licensing cost was also very high when compared with above products, so we decided to use System Center for our environment, so far it has solved many of our problems and reduced effort and time to maintain compliance and devices.
Anonymous | TrustRadius Reviewer

Spoke

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
Rose Layton | TrustRadius Reviewer

Return on Investment

Microsoft System Center

  • We have been able to automate our patch management, firmware and other security concerns.
  • We have a standardized "image" ensuring our setup is consistent across the enterprise. This alone has saved us in time to support and time to understand how to use our desktops.
Mark Fitzgerald | TrustRadius Reviewer

Spoke

  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Kristen Houston | TrustRadius Reviewer

Pricing Details

Microsoft System Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1,323 per month

Microsoft System Center Editions & Modules

Edition
Datacenter Edition$3607
Standard Edition$1323
  1. none
Additional Pricing Details

Spoke

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Spoke Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft System Center
8.5
Spoke
8.4

Usability

Microsoft System Center
7.0
Spoke

Support Rating

Microsoft System Center
8.0
Spoke
8.0

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