Microsoft Teams Rooms vs. OpenVoice

We use Microsoft Teams Rooms across all of our main conference suites. This ensure our staff have consistent meeting experiences in out part of the education sector - meetings generally become hybrid fairly frequently and can even extend to pupils or staff working from home. We did try some of the poly equipment in a classroom environment but due to noise levels and the amount of pupils and staff it quickly became a non starter. We were advised to stick with participant numbers aligned to our purchased hardware before we tried this.

Incentivized

OpenVoice works really well for large 80+ conference calls. We've hosted over 30+ calls on the system and never once had any service outages. It is a stable platform that works reliably!

Incentivized

• Video and audio recording.
• Sharing content.
• Stable connection.
• Webinar features.

Incentivized

• Simple dial-in instructions.
• Multiple number choices to call in with.
• Recording!
• Web portal to control the call.
• Simple billing.

Incentivized

• We would like to see a view which focuses on each individual and places them in a separate frame for an immersive experience.
• It should connect to the Teams app in laptop as soon as we enter the room using some medium like mic audio.
• Low bandwidth consumption codec to be developed to allow good quality video conferencing even in low bandwidth networks.

Incentivized

• No built-in video options.

Incentivized

Hardware dependance: important to have the right certified hardware such as cameras, microphones which can limit flexibility. User onboarding and learning curve of using the product as with any new integration takes time. Therefore, maybe thinking about a more intuitive approach could help on an easier ramp up for 1st time users

It's been years since I've had to call into OpenVoice for any technical support issues. The main issues I had were more on the billing side, but those billing issues were cleared up quickly.

Incentivized

Cisco Webex, Zoom

Incentivized

OpenVoice provides a quick, simple way to gather users together for conference calls. We've tried using WebEx's audio bridge, but many times users find themselves confused by the prompts. We've tried numerous times to educate users on WebEx, but it always seems to fall back on OpenVoice.

Incentivized

• Increase in Staff confidence to use meeting equipment
• less "device failures" during meetings
• More and more staff have reduced the need to travel to each of our sites for a meeting.

Incentivized

• The built-in recording feature allows us to post recordings of conference calls with ease.
• Attendance to OpenVoice calls have been positive.

Incentivized