MicroStrategy Mobile enables users to bring analytics, transactions, mapping, multimedia, and business workflows to life in custom mobile apps, personalized for any industry or any role. Users can convert any information system or web application into a user-friendly, highly-performant native mobile app—optimized for both iOS and Android. Users can scale to the most demanding enterprise needs in terms of user numbers and data volume. With multi-factor and biometric…
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ServiceNow Now Platform
Score 8.9 out of 10
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The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
One of best business intelligence enterprise reporting tools, it has loads of rich features available to the business user with ease of use and advanced analysis in a single end-to-end solution. I like MicroStrategy's simplicity in creating complex multi-pass SQL reports, visualizations over varied data sets, and the breath of areas in which the product can be used. I like mostly everything. I think there are some remaining improvements that could be done in the area of data visualization.
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
MicroStrategy has widgets that allow you to display data using elaborate and complex graphs such as maps, microcharts, thermometers, etc.
The same dashboards can also be viewed on the web by users who don't have mobile devices.
For mobile, MicroStrategy has created unique selectors that are more suited for smartphones and tablets.
MicroStrategy uses the features of mobile devices such as accelerometers to select different views and change the display when the device is tilted or rotated. In addition you can use inputs such as the camera to read barcode data and enter inventory data into the database.
The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
