Mimecast Threat Intelligence vs. Recorded Future Intelligence Cloud vs. Symantec DeepSight

I think Mimecast is great for companies who want granular control over their email. Once it is setup, it really does just run along without IT needing to get involved too much. Any time we have 'issues' - such as incorrectly blocked emails or attachments, we can easily figure out what we need to do and how to fix it. Mimecast is great for teams who don't want to sit there all day and manage and look at emails. It would suit a large organisation who want deep control.

Incentivized

If you want a platform that is covering thousands of sources, and that includes deep, dark web, clear web forums, blogs, newspapers, social media networks, etc. Recorded Future is the most complete solution that I have seen. On the other hand, if you are looking for a really advanced platform with lot of human added value, research papers, advanced investigations, etc. Recorded Future might not be the ideal solution.

Incentivized

It is good to monitor viruses and threat detection in our systems and it does provide detailed information on the detected threat. Email and phone alerts can be configured to keep us updated. It does get updated frequently. Pricing is high only top-level license has every feature. Customer support can be improved.

Incentivized

• Because all incoming and outgoing (with journaling setup for internal email) go through Mimecast it is a one-stop-shop for searching out emails from past months or years. It is light years better than using local archives such as .pst files.
• Since they touch all incoming email Mimecast is excellent our filtering out spam, malware and virus emails before it even gets to your server whether on-premise or in the cloud.

Incentivized

• Gives latest threat reports regarding an artifact (IP, domain or hash).
• Browser extension provides a real-time information about an artifact.
• Accurate in identifying malicious domains and IPs.

Incentivized

• User Friendly console
• Malware , Threat prevention
• Email and phone alerts are very useful
• Deepsight feeds provide more information to analyze threats.

Incentivized

• The interface for the threat intel dashboard could use some updating
• Slowness in the console persists occassionally

Incentivized

• E-Mail reports can show unrelated content, especially sometimes you'll see alerts popping up for articles which have been published years ago but for some reason were just recently discovered by RF.
• Yara rules from their insikt blog sometimes are not syntactically correct and need to be manually edited to actually work. There's some proper QA missing.
• Their global and 3rd party risk reports could be more tailored towards the industries of their client. There is entries for totally unrelated security incidents. Of course a global list aims to find incidents on a global view, but it doesn't add much value at that point.

Incentivized

• Prices seems to be very high , Only top tier plans have all features.
• Customer support needs to be improved, They do take a long time to reply back to queries.

Incentivized

It works perfectly and is really easy to manage when you understand the menu and how it works. It really is 'set and forget' with minor changes needed from time to time to blacklist and whitelist senders and domains. It makes our life really easy and gives us a lot of data to understand how or business and users operate.

Incentivized

Mimecast has a 24 hours phone hotline available to assist you with issues as they arise. This is the typical help desk situation where you reach level one and go to level two if this issue is extensive however I have found their level one techs to more than capable of dealing with most issues I have called about. The only negative I would mention is that their email support is less hardy when it comes to response time so I have grown to realize that calling is the only way to get timely support.

Incentivized

I've had an issue with their browser-plugin which didn't want to authenticate correctly. RF's support could arrange for a session with me and identify and solve the issue. I was very pleased how serious they took my problems and also how knowledgeable they are.

If I have more general questions they quickly reply and most likely also have a solution at hand.

Incentivized

I was shown the areas we would need to use and understand, along with the settings. It was perfect as it didn't go too deep.

Incentivized

we were not using any other products before Mimecast. It is working perfectly as per our needs.

Incentivized

It is the most complete solution of these three, as the others are focused in specific areas and having really detailed analysis about threat actors, APT groups, etc. Recorded Future is not having this level of knowledge in really specific areas but doing a really good work covering thousands of sources and the most relevant forums.

Incentivized

We do come across multiple security tools but we get more information and security on Symantec deep sight.

Incentivized

• Saves time and manpower as the console can easily be managed by 1 person
• Using the continuity feature could potentially save an email outage from preventing an organization from conducting business.

Incentivized

• Recorded Future crashes my web browser in cases I have to open a web page containing hundreds of IPs. A quick disable feature for a particular tab would be beneficial for someone like me.

Incentivized

• It does provide good security to our systems
• We do get proper service for what we pay.
• Symantec mitigates security threat to our network

Incentivized