Mimecast makes our job easy!
Updated December 16, 2021

Mimecast makes our job easy!

Glen Statkiewicz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mimecast Threat Intelligence

We are using Mimecast to mitigate email threats, web threats and also for Security Awareness Training. About 130,000 emails are received each month, with approximately 25% being classified as dangerous or SPAM. Having Mimecast has really enabled us to take control of what is coming into the company and gives us piece of mind that we are doing everything we can to keep the company's date and network safe.

Pros

  • Identifies malicious emails and blocks them
  • Allows us to take control of what we let in - and lets us make changes as we need to
  • Security Awareness Training has really engaged with staff
  • Lots of reports and things to customise
  • It doesn't get many blocked emails wrong considering the volume
  • Allows people to take control!

Cons

  • There is a lot of things and it can be hard to find what you're after sometimes
  • Probably needs to be a central management console with your most used features that dynamically updates to find things easier
  • Security Awareness Training
  • Impersonation protection
  • blocking websites
  • the personal email portal
  • It has stopped numerous threats
  • having an all in-in-one system gives us great protection
  • Around 25% (30,000) emails are blocked each month.
  • Microsoft 365 (formerly Office 365)
The thing I like about Mimecast is that it makes sense to setup and implement without having to get. Most things are easy to find (eventually) and makes sense. The issue with Microsoft is that it can be way too involved and hard to digest. Support isn't always available either.

Do you think Mimecast Threat Intelligence delivers good value for the price?

Yes

Are you happy with Mimecast Threat Intelligence's feature set?

Yes

Did Mimecast Threat Intelligence live up to sales and marketing promises?

Yes

Did implementation of Mimecast Threat Intelligence go as expected?

Yes

Would you buy Mimecast Threat Intelligence again?

Yes

Microsoft 365 (formerly Office 365), Sophos Intercept X, Cisco Meraki MX
I think Mimecast is great for companies who want granular control over their email. Once it is setup, it really does just run along without IT needing to get involved too much. Any time we have 'issues' - such as incorrectly blocked emails or attachments, we can easily figure out what we need to do and how to fix it. Mimecast is great for teams who don't want to sit there all day and manage and look at emails. It would suit a large organisation who want deep control.

Using Mimecast Threat Intelligence

180 - We use Mimecast to help mitigate threats via email and the web. The Mimecast Email Gateway is our first line of defence against all email threats. In addition to identifying malware, it takes control of SPAM, impersonation email and protects againt phishing and fake URLs. We also have the Mimecast Web Filter which acts as another level of protection when people click on malicious links. Lastly, we have deployed the Security Awareness Training module to ensure our staff are educated against threats.
3 - 
We have a small IT Team of 3 who manage Mimecast.

We have had it for around 18 months and we have found it very easy to use and make adjustments to things such as whitelisted domains and adjusting various rules and settings.

Whilst it is a very comprehensive tool, it is easy to learn and manage.
  • Identifying malware
  • identify phishing emails
  • blocking malicious URLs
  • Educating staff
  • We use it to check that people have received emails (when they say they havent)
  • We have been able to identify whether we have been compromised when third parties receive emails from hackers
  • We have been able to identify who needs extra training and is a risk to our security
  • Have been able to identify email trends
  • Allows people to self manage their permitted senders
  • People have become more aware of threats and what to look for
  • People now understand that IT is in charge
  • We are currently using it to the level we expect. I don't foresee any major changes
It works perfectly and is really easy to manage when you understand the menu and how it works. It really is 'set and forget' with minor changes needed from time to time to blacklist and whitelist senders and domains. It makes our life really easy and gives us a lot of data to understand how or business and users operate.

Mimecast Threat Intelligence Training

  • Online training
I was shown the areas we would need to use and understand, along with the settings. It was perfect as it didn't go too deep.

Mimecast Threat Intelligence Support

The Mimecast support has always been helpful and quick to respond.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
Yes - you can't try and penny pinch when protecting your employees and business.
I wouldn't say anything has been exceptional, always up to a high standard though.

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