MindBridge Ai Auditor is an AI powered auditing & financial risk assessment platform, from the company of the same name in Ottawa.
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ServiceChannel
Score9 out of 10
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ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …
MindBridge [Platform] is an excellent tool to use to gain additional comfort over client's data. The key areas it helps with are analytical procedure risk and inherent risk, but depending on the data you have, it can also be able to assess control risk to a degree. It's a very malleable tool that can be made to fit your client, however, it does require upfront work (as the implementation of any new technology would). The tool may not be scalable for audit work that is very low-risk and requires little hour input in the first place as it may add more hours in the long-run than the normal audit would incur. Our team has used these low-risk audits in our implementation, however, to corroborate the results we get, which we felt has helped us achieve our successes with the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using the output from MB AI we have been able to reduce the inherent risk and analytical procedures risk assessments in our audits which have reduced our substantive testing sample sizes.
The output from MB AI allows us to focus on the medium risk and high risk transactions that were recorded in the general ledger during the year.
Our younger, more technologically advanced team members really enjoy working with MB AI.
ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sometimes the functionality of the software is slow.
Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only reason I do not give this a 10 is that I would like a deliverable risk report. This would enable me to offer additional services to my non-audit clients.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My experience with customer support may different since I started using the application early on. I am also providing continuous recommendations for improvement or additional features. They have always been available when I needed them and they actually listen and value my opinion. They have implemented many of our recommendations and asked for our input on possible new features.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
