MindBridge Platform vs. ServiceChannel

MindBridge [Platform] is an excellent tool to use to gain additional comfort over client's data. The key areas it helps with are analytical procedure risk and inherent risk, but depending on the data you have, it can also be able to assess control risk to a degree. It's a very malleable tool that can be made to fit your client, however, it does require upfront work (as the implementation of any new technology would). The tool may not be scalable for audit work that is very low-risk and requires little hour input in the first place as it may add more hours in the long-run than the normal audit would incur. Our team has used these low-risk audits in our implementation, however, to corroborate the results we get, which we felt has helped us achieve our successes with the tool.

Incentivized

ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.

Incentivized

• Discovering and analysing patterns
• Identifying anomalies
• Extracting other useful information in data underlying the audit through analysis, modeling, and visualization

• Up to the minute updates, so when you go to look up a work order, it is live with the most recent notes from vendor, office, etc.
• File retention - it keeps all WOs so you can go back and research previous issues for investigating, asking questions of the vendor, etc.
• Asset Tagging - it allows you to track all of your assets

Incentivized

• Because the software is so robust, the learning curve is fairly lengthy, but MB's customer service has been fantastic.

• This system will always require someone to actively be available to convert proposals. There are still delays depending on the human element of the process.
• Lots of features and some are not always intuitive.
• Integration to the current procedure would be nice. Seems this requires the addition of a new system through this Service Channel application/Website. If it were to integrate to current offerings such as SalesForce it may be helpful.

Incentivized

The only reason I do not give this a 10 is that I would like a deliverable risk report. This would enable me to offer additional services to my non-audit clients.

I gave it a high rating because it's an easy to use platform.

• It walks you step by step to goal accomplishment
• It doesn't drown you in tech speak or unnecessary steps
• It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
• Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.

Incentivized

My experience with customer support may different since I started using the application early on. I am also providing continuous recommendations for improvement or additional features. They have always been available when I needed them and they actually listen and value my opinion. They have implemented many of our recommendations and asked for our input on possible new features.

Sue Thomas is the reason...

• If a vendor has a template to upload I can ask for her support and it's done.
• If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
• I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
• If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
• Clear and timely communication on every and all open issues.

Incentivized

When we implemented SC it was many years ago and the system was different. I cannot speak to implementing it currently.

Incentivized

We did not consider any other similar products.

The only other experience I have with platforms such as SC is during my time at Starbucks. They created an in house work order system that was very detailed and cumbersome to work around. The good news is that once I learned Sbux's system all other systems are a piece of cake. I was able to manipulate SC within hours of working on it

Incentivized

• In the past, we did not obtain a lot of new audits because we were not the cheapest. Since using this product, we have obtained clients because we use AI. Not because we lowered our price, but because we are using AI to target the risk at the transaction level and delivering better audits.
• I have passed the cost of this software to my clients, so there has been no impact on my bottom line.

• ServiceChannel has allowed me to manage my vendors in a more efficient manner by providing scorecards which in return allows me to provide the best service to my field team.

Incentivized