MindMeister vs. Planview IdeaPlace

MindMeister is ideally suited for building mind maps, site maps, or similar types of data maps in the cloud without needing to install extra software. I find that it isn't quite as ideal for other types of diagrams (ERDs, flowcharts, etc) as some other tools, though it definitely can handle those things as well.

Incentivized

If you have a community with more than 100 active users, and you're looking for ideas around operational improvements that can be acted on in a 6-12 month window, Spigit will work great, and it's one of the best options out there. If you're trying to customize the platform much, you should plan on paying Spigit's service group to do that for you, because it's not easy to do yourself. If you're looking for ideas that will take more than about a year to implement, Spigit is as good as anyone else because that's a really tough thing to do in an innovation community!

Incentivized

• The UI is well laid out and easy to use. The workflow makes perfect sense and makes creating tasks a breeze.
• The collaboration features make brainstorming not only easy but fun! Everyone enjoys using the tool, which was not the case with other collaboration software we used.
• I love being able to get all of my thoughts and ideas on the screen to see them and then be able to connect them in a logical way.

Incentivized

• Acknowledges and supports the culture around the problem and market it is trying to serve. Just using the platform won't solve our problem, we need a cultural shift and Spigit has helped support that process.
• Customer service - just overall amazing service. Responses are very quickly turned around, they've gone the extra mile many, many times. They are also very open to platform improvements and take feedback very seriously.
• As the system administrator, I feel their platform incorporates a great balance of templates, out-of-the-box formatting, etc., and customizable content. In a nutshell, we are able to do what we want but we don't have to spend forever to do it. We can use what they have or we can add in our own design.

• I think that the free plan should offer a bit more terms of features to make the testing experience more engaging.
• My experience using the App version was not so good when compared to the web version of it. I feel more comfortable using it in my notebook.
• Paid plans could be more flexible to support small or temporary demands.

Incentivized

• There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.

This rating was given because, Planview is an establish platform used within the organisation for number of years, therefore is a well known platform by the wider business community. Reusing Planview was ease due to user familiarity with the platform, so use of Planview IdeaPlace was logical and reduce the learning curve for users.

Incentivized

Never had an issue with customer support, though we never really needed anything major as far as technical help. I do not believe they offer 24 hour customer support but we don't need it as MindMeister is not the type of tool we need need 24 hour a day support for. Overall, very happy with the level of support.

Incentivized

I have also used LucidChart and Google Draw to create mind maps and concept maps in the past. I think that MindMeister is by far the cleanest and most user friendly of the three. Google Draw does not have anywhere near the same functionality. LucidChart tends to be clunky and the options to create your map are not always clear and intuitive.

Incentivized

Most platforms had a nice UI, this wasn't the differentiator. What it came down to was mostly around we don't know what we'll need in the future:

• Market leadership: on stable ground, not going anywhere
• Thought leadership: improving the software, inspiring new ways to use it
• Highly configurable platform: supports use cases we don't know we even need right now
• Strong services if you need them: always there if you run into trouble or are short staffed

• The most positive result of using MindMeister is a visualization of each step in work and connections between different nodes(ideas, steps).
• This greatly simplifies the work, especially collaborative work, since it is easier to show it once than to explain things many times.
• Negative impact: lack of offline desktop version.

Incentivized

• Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
• Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
• Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.

Incentivized