Years of experience with this product across multiple deployments
February 12, 2016

Years of experience with this product across multiple deployments

Gregory Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spigit

I have hands on experience experience deploying, launching, and operating Spigit software. This experience includes four deployments in organizations from ~1,000 users up to 165,000 users. I also have experience with the operation for two other companies. Across those deployments, it has been used both enterprise wide and with various departments whose leaders are looking for employee engagement in innovation activities.
  • I have used the solution to access very large crowds, especially for filtering and selection. Their Pairwise (A-B voting on ideas) generated ~100,000 votes in less than 1 week for one specific event.
  • I have used the solution to engage crowds over ~100K users and less than 10. In each case, the user experience can be tailored to meet specific objectives for the sponsor or it can be deployed in the exact same way repeatedly.
  • There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.
  • I've seen ideas that could have come through existing channels but may have faced layers of barriers before getting to the right decision makers bypass all of that bureaucracy and get the level of support needed to proceed. In one case, the value of just one of those ideas created a 27x ROI over the annual expense of running the software and the supporting team. In other words, that one idea justifies the existence of the program for 2 1/2 more decades if there are no other wins.
  • Because the program can literally engage every employee, it tends to be the most visible and tangible innovation asset for the masses. Along side (and connected with) other innovation capabilities like internal incubators, R&D labs, design teams, lean programs, etc., it tends to be the tool that delivers on a strategy of total employee engagement for enterprise wide innovation. Employee perception of innovation has improved significantly since the inception of this program.
  • The software can be used in other ways beyond innovation ideation to drive corporate values, employee engagement, and employee feedback and insights. In nearly every deployment where I have been involved, we have found ways beyond ideation to engage crowds to generate other value for the business. In each case, this was engagement that could not have been delivered in any other way except for a crowd-sourcing technology like Spigit.
Many idea management platforms have a large block of similar features. Where Spigit stands apart from a technology perspective is Pairwise and Predictions. They also have new features coming that could be game changers for the industry. Their thought leadership sets them significantly apart from the competition. Also, their customer base is an asset. Their customers are generally open for peer-to-peer collaboration which is a great source of insight then thinking about trying new ways of using the technology.
Spigit is great for working with HUGE crowds and people who can't get together in person. It's also possible, with the right planning and experience, to "blend" digital and analog experiences to create a more robust user experience. There are times when meeting and collaborating without a crowd-sourcing technology in place is the right way to drive innovation. It's important to recognize those situations and not force the use of the technology.