Spigit is Spectacular
February 15, 2016

Spigit is Spectacular

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spigit

We are using the Spigit platform across the company. We are using it to find innovative solutions to broad client-driven problems. We are trying to address the problems of silos and grassroots idea flow across the company.
  • Acknowledges and supports the culture around the problem and market it is trying to serve. Just using the platform won't solve our problem, we need a cultural shift and Spigit has helped support that process.
  • Customer service - just overall amazing service. Responses are very quickly turned around, they've gone the extra mile many, many times. They are also very open to platform improvements and take feedback very seriously.
  • As the system administrator, I feel their platform incorporates a great balance of templates, out-of-the-box formatting, etc., and customizable content. In a nutshell, we are able to do what we want but we don't have to spend forever to do it. We can use what they have or we can add in our own design.
  • There are some aspects of setting up a new challenge that are cumbersome and/or difficult to locate. For example, the menu to modify one option is hidden in a separate area of the platform.
  • The platform does take some getting used to. I think it takes people a few days to figure out how to successfully navigate. This was more of an issue at first but they have been steadily making improvements.
  • increased culture of innovation
  • increased employee engagement
The Spigit platform works very well for escalating ideas and breaking down internal silos. We had a very positive response from our employees that used the tool.