Mint Service Desk vs. Pure Chat by Ruby

Mint Service Desk

Pure Chat by Ruby

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mint Service Desk	N/A	Mid-Size Companies (51-1,000 employees)	Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type. Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types. Queues - Based on queues you…	N/A
Pure Chat by Ruby	Score8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month

Pricing

Mint Service Desk

Pure Chat by Ruby

No answers on this topic

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Pricing Offerings
Mint Service Desk	Pure Chat by Ruby
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

$1,000 per installation

No setup fee

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Best Alternatives
	Mint Service Desk	Pure Chat by Ruby
Small Businesses	Agiloft Service Desk (discontinued) Score9 out of 10	Olark Score10 out of 10
Medium-sized Companies	ManageEngine ServiceDesk Plus Score9.2 out of 10	Zoho SalesIQ Score9.7 out of 10
Enterprises	Ivanti ITSM Score6.3 out of 10	Genesys DX (discontinued) Score10 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mint Service Desk	Pure Chat by Ruby
Likelihood to Recommend	- (0 ratings)	8.6 (2 ratings)

User Testimonials
	Mint Service Desk	Pure Chat by Ruby
Likelihood to Recommend	OPGK Software / OPGK Rzeszow S.A. No answers on this topic	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review
Pros	OPGK Software / OPGK Rzeszow S.A. No answers on this topic	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review
Cons	OPGK Software / OPGK Rzeszow S.A. No answers on this topic	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review
Alternatives Considered	OPGK Software / OPGK Rzeszow S.A. No answers on this topic	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review
Return on Investment	OPGK Software / OPGK Rzeszow S.A. No answers on this topic	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review
ScreenShots	Mint Service Desk Screenshots