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MintSD has proven to be a valuable tool for the development team, allowing them to manage tickets quickly and efficiently. Users have …
Overview
What is Mint Service Desk?
Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution.Incident Management main features:Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes…
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What is Mint Service Desk?
Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or…
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- $1,000 per installationOptional
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Product Details
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What is Mint Service Desk?
Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution.
Incident Management main features:
- Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type.
- Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types.
- Queues - Based on queues you can build your own organisation structure for service delivery purposes.
- Chat-based communication - No matter what kind of communication channel you use. On agent side it's always chat like experience.
- Status sets - You can define different status sets for different ticket types.
- Dynamic attributes attached to the specific ticket types - Many different types of attributes allow you to store information you want to have.
- Email integration - Autoresponse. Response templates. Email attached directly to certain ticket.
- Customer Portal - Create a portal for your customers and let them create tickets directly.
Asset Management main features:
- Schema Creator - Define your own data structure which you want to store in a system.
- Assets <-> Tickets - Create a ticket and assign an asset to it.
- Relations - Create relations between certain asset categories.
- Assets availability - Create an additional availability attribute and assign it to asset category.
- Roles and permissions - Define Agent and Customer roles.
Mint Service Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Self-service tools
- Supported: ITSM collaboration and documentation
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
Mint Service Desk Screenshots
Mint Service Desk Video
MINT Service Desk Free is now available for download.
Key Features
• Multichannel communication (Email, Chat)
• Advanced asset management with dynamic data structure
• Available on premise
• Custom ticket types with dynamic attributes
• Advanced Roles & Permissions
It's...
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Mint Service Desk Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Linux, Mac |
| Mobile Application | No |
| Supported Languages | Polish, English, Spanish, French, Malay, Dutch |
Mint Service Desk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 20% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
MintSD has proven to be a valuable tool for the development team, allowing them to manage tickets quickly and efficiently. Users have noticed significant improvements in their daily operations after implementing a complete service catalog using MintSD. This software serves as the primary platform for tracking records of deliveries to customers and managing complaints, enabling easy assignment of cases to different agents. The efficiency of MintSD has greatly benefited organizations, and users have expressed their satisfaction with the support and training provided by MintSD. Furthermore, its affordability and scalability make it suitable for small businesses as they grow and evolve. One standout feature of MintSD is its chat functionality, which enables seamless communication with customers across various channels. Users have been pleasantly surprised by the exceptional ergonomics and ease of use of MintSD, allowing them to speed up ticket management compared to previous apps. In addition to this, MintSD is also utilized for HR processes such as asset management for candidate information storage and ticket management for communication and sending proposals. Many users find the pricing of MintSD attractive and have experienced professional and fantastic service from the MintSD team.
Overall, MintSD has proven to be a versatile solution that addresses various needs within organizations. From streamlining ticket management to enhancing customer communication and supporting HR processes, users have found great value in this software.
User-Friendly Interface: Many reviewers have found MintSD to have a user-friendly interface that makes ticket management tasks quick and easy. This indicates that the platform is designed to be intuitive and efficient in handling ticket management, enhancing user productivity.
Flexibility and Ease of Installation: Several users appreciate MintSD for its flexibility and ease of installation, suggesting that the platform can adapt to different organizational needs without much hassle. This feature allows organizations to easily implement MintSD according to their specific requirements, saving time and effort.
Responsive Customer Support: The MintSD support team has received praise from multiple users for their quick and reliable response. Customers value the helpfulness and responsiveness of the customer support provided by MintSD, as it ensures prompt resolution of any issues or changes they may encounter during their use of the platform.
Cons:
- Inadequate admin panel description: Some users have found that the admin panel could be better described, particularly for those who are new to service desks.
- UX improvements needed: Several users have mentioned that there are some UX improvements required, including a change in the calendar control and graphic designs of the interface.
- Steep learning curve: One user stated that there was a steep learning curve at the beginning, while others mentioned that initially it was difficult to understand the whole concept of the system. However, once they delved into the details, they found it powerful in terms of configuration and adoption to their organization.