Miradore Management Suite vs. SymphonyAI IT Service Management

Miradore Management Suite is very useful for organizations with a dozens of mobiles devices, like smartphones and tablets. I think if you need to implement security policies this is a good software. But, I think if you are in a company with a small number of devices or you don't have strict security policies, maybe another software could be more appropriate.

Incentivized

It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.

Incentivized

• Devices enrollment
• Automation of configuration
• Android Devices management
• Security features like device encryption, remote wipe, password enforcement

Incentivized

• The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
• The process and UI are more seamless, robust, and attractive than existing solutions.
• The copilot AI addition has removed a lot of repetitive tasks and improved UX.

Incentivized

• It's some complicated to ensure installation on android devices
• The user interface is not so intuitive
• Lack of integration to other systems, such as Active Directory

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

Miradore Management Suite is a little more expensive than SOTI , but Miradore Management Suite supports more type of devices. Also, Miradore Management Suite has remote support and data loss prevention, SOTI does not have these features. We prefer the Miradore Management Suite's GUI against SOTI, and Miradore Management Suite offers a wide range of reporting in order to have enough information about devices usage and take decisions.

Incentivized

The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.

Incentivized

• Improved security
• Reduced IT costs, optimization of your IT staff
• Reduced cost of software deployment

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized