Likelihood to Recommend As a virtual collaboration tool its awesome- Every team meeting we have, the relevant miro board is opened and actively added to. As a final design tool its not so good. Its limited in what can be built within Miro. (I don't feel thats the intention of the tool)
Read full review Sunsama is amazing to keep you on task and help make sure that tasks do not fall through the cracks.
Read full review Pros Everything in Miro is shared and this makes it easy to keep everyone updated. Communication in Miro is excellent, allowing a free flow of information among the team members. Has top-notch diagramming and mapping tools to visualize ideas and plans. Offers easy ways to share screen and whiteboards during presentation. Very secure keeping all team communication and data safe. Use of advanced automations to speed us diagrams. Read full review Collaborate Manage tasks Organization Read full review Cons I'd like to see the ability to link data or cards between boards to create dynamic dashboards An auto locking feature, or a feature to lock everything that is not a notecard to prevent accidental movements Being able to see the layers or create layers rather than just send to back or front - this could be improved Adam Wint Trends + Futuring Engagement Manager
Read full review Privacy settings iPhone App Additional integrations Read full review Likelihood to Renew There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
Read full review Usability It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Support Rating The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review I have not reached out to Sunsama support so I don't have any baseline to rate them.
Read full review In-Person Training Not applicable as never had in person training
Read full review Online Training Superb. very well explained videos. Really helps get the knowledge up on the product. The slides are divided into the topics of usage. I have enjoyed following and implementing all of these slides. The videos are well explained and it is easy to follow. There are tutorials that you can take yourself later. It would be nice however if more training modules were added.
Read full review Implementation Rating The key aspects about implementing Miro that really made the entire implementation journey so smooth was how it integrated swiftly into our existing working infrastructure which included direct integration with most of the products we were already using. Customization of Miro to match the specifications of our needs was also easily possible.
Read full review Alternatives Considered I prefer Miro over all, but then will use certain tools for specific use cases: Lucid - process work Menti - interactive polling and facilitated sessions
UserVoice - crowdsourcing Trello - kanban boards (although Miro is pretty good with this too)
Slido - live polling and facilitations.
Read full review Sunsama provides a clearer more simplistic way to organize tasks.
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Return on Investment Simplicity- it’s simplified our communication It’s taken away the stress of manually documenting research with pen and paper in live design thinking sessions Remote - we can host our diverse teams from all over the world in quick productive meetings without paying for travel Miro has helped me design for over 8 enterprise product teams Read full review Organization Time management Read full review ScreenShots