Item: Miro
Rating: 10
Author: Letitia Handuc

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I use Miro to design processes, workflows, diagrams, customer journeys, especially when I want to integrate in a single place different materials from different sources in a single view, to be able to showcase visually how those processes work. I love how Miro. It's so intuitive and easy to work with. You basically can start from day one without any further training. It's absolutely a plug-and-play platform. I have been using Miro in the past five years, and I wouldn't change it for anything, any other tool, due to all the updates and improvements the platform is always doing. The platform is always covering my day-to-day work to be able to perform and be successful in a very quick turn around.

Pros and Cons

Pros

There are no limitations for Canvas, providing infinite templates that you can play with or start from scratch.
It provides a smooth collaboration between different teams and departments, and also externally, being permission-related, without any security concerns. I can easily share a board outside of my organization with comments, options only, and the guest will see only that board.
It's more than a workspace, you can put together all the steps of any project using different sources or tools, bringing everything in one single space, customizing your design and diagrams based on your business needs and supporting along the way so that you don't miss any steps of your project

Cons

Especially with the new functionality of prototypes and AI, I think a next step will be to be able to validate the design or recommend improvements.
Apart from the validation and recommending improvements, another great thing I believe it will be to give you recommendations for decision making and strategies, and also perhaps to support you to not miss anything from your process, meaning also recommendations based on your step if you are missing any part from your flow

Return on Investment

I could say that it easily saves me at least 30% of the time if I would do it in any other tool for the type of projects that I am implementing.
Considering the pricing and the features that includes within the cost, I would say that it's a 100% ROI.

Usability

I love that it's intuitive, has real-time collaboration. It's very easy to start with and it's flexible. Gives you the option to start freestyle or get inspiration from any predefined template created or any pre-designed materials. Very good for storytelling, workshops and customer meetings. I believe it makes a very, very big difference, especially between teams that don't usually speak the same language. You need to get to a common language on projects in order for everyone to have the same understanding. I can easily do that with a Miro design.

Tool Usage

Just tried out the new prototypes and AI option, and it just saved me at least 50% of my work. When I started a new project, instead of starting it from scratch, I just took the documentation that I already created and added to Miro. The prototype and AI functionality supported me to update that prototype according to my project and for me to be able to continue strategic thinking about it and see if it fits right or if I need to do any changes. This is my latest experience from the past few days. Was very, very impressed with the new options.

Reduced Tool Overload

I wouldn't say affected, but for sure made me drop searching for any other options. I don't even investigate anymore to see what's out there, because it supports me so well and on so many different types of use cases. Even if across the company we work with different tools, by being able to bring everything from different type of tools in the same Miro space and collaborate with the teams, it's just perfect.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Slack, Google Workspace, Gong, Guru

Likelihood to Recommend

I couldn't find any scenarios where Miro is not appropriate. I use it day by day and create processes and visual boards, and use it for any type of project that I implement. It's very easy to navigate and very easy to actually create it from scratch, so most scenarios that I used Miro for were:

to design the customer journey,
process design for different types of processes (like an onboarding process or a community implementation or a customer portal tool implementation)
to document new workflows that I'm building. It applies across all customer operations roles, even if the tool wasn't built for customer operations. I used it so far in the past five years or so in more than five or six job titles that I had with different functions and hats, and supported me during all these job functions that I managed.

Comments

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Everything in a single Miro board