Connecting teams worldwide with no post-its

We have a set of licenses to enhance our team's collaboration, run workshops & often use it on the ideation (discovery) phases. For design & develop we often jump into other tools that are not Miro. Slowly we are transitioning to move planning, and agile events into Miro instead of other tools given it's nature "whiteboard" feeling, collaborative model & most important - AI tools now implemented on the templates!

Today, the newest feature that really have helped us is the presentation slides. This can help us feel more "corporate/company" than navigating stakeholders through a Miro board with bunch of notes.

The presentation style make things easier when we are running workshop or presenting conclusions. Now, I used to believe the AI tool was going to be the best and I have to confess I still feel I run back to GPT, Perplexity and Gemini to cross run my thoughts.

Maybe better prompts on the AI or better usability would be nice. Like a how to build your workshop type of AI coach on Miro would be nice.

The templates are also top in my list, it's so easy to pick up a template from the Miroverse, understand it and implement in our workshop reducing time spent in creating the space myself.

To be fair, we still have to go outside Miro to get stuff done and present to at least 80% of stakeholders (Senior Executives and VPs).

There is constantly a migration of people on tools for better documentation such as Confluence or Loop, I believe it is because the structure of Miro. If I want to get in and find documentation, it's often quite messy as a whiteboard because all ideas where there.

Tools and templates such as "Roadmap" has simplified our stack, and again we find ourselves using "Teams" for kanban. It seems there is a mix of "visibility" outside Miro that needs to be addressed in our team.

It is the ultimate collaboration tool for remote workers, across locations & even time zones. We have teams spanning across all continents & most countries, it is easy for them to see what was done before & collaborate. It is easier for us to run workshops and gather as much insights as possible, and it is easier for us to synthetize the insights & make it usable.

I would run a pilot and measure adoption, a simple trial that can help us validate if our organization culture's and approach is fit to the tool.

The more easier it is to use, the better people will adopt the tool and the more tools can be replaced in one place, creating that so desired visibility & ease of use.

I wouldn't recommend implementing Miro without training. I believe the adoption and ease of promoting the tool across the organization for workshops would be significantly easier if we have a standardized onboarding. If users get licenses 1 day before a workshop, it is difficult, and it is very likely they are not repeatedly using Miro.

I don't. One thought I have is to ensure the infinite boards that are created are easy to navigate, and easy to digest without looking much inside the board.
E.g. 100 boards related to product development, all clustered into one site or team setup so that people know that X discovery workshop is sitting on that space.

I honestly didn't knew there was premium support and wouldn't know the difference between premium support and standard support. I would consider premium support if I had a lot of issues and to be fair, if I had a lot of issues I would re-consider my plaform/tool stack including Miro. If support is needed, hopefully it has something to do with understanding the tool instead of the tool not working, and instead of support that would be premium onboarding.

I really can't remember when was the last time I requested support to Miro, however, it was the smoothest solution ever. Similar to when you squeeze an orange in a juicer and get orange juice out of it, you expect the solution is there, smoothly and ready to drink.

I do remember going more often to the communities for help and most of the answers where there.