Mitel OpenScape Voice vs. Socialtext (discontinued)

We have used 3rd party companies who have set up Unify for our customer sites and often it goes well. From a network perspective we often don't need to get involved too much and the set ups are often straight forward. This prevents us having to allocate engineers to new implementations.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Good integration with other system
• Smart features and web applications
• Good cloud and non-cloud options

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Phone application could be improved
• Troubleshooting can be difficult
• Can rely on a solid network and internet connection

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Clients seem to understand new feature sets early on and we don't have to allocate too much time to training. This creates a low learning curve across the board which can be essential when implementing new communication methods. The call quality and application support is generally very good and we don't have many calls logged for issues.

As we predominantly have a cisco environment we have used Cisco VOIP solutions in the past, which obviously integrate very well, however Unify does an excellent job at integrating into our networks with out problems and doesn't require too much manual configuring or changes.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Ease of use gives clients peace of mind
• Easily customisable
• Administratively very convenient

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions