MobileMonkey vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MobileMonkey
Score 8.0 out of 10
N/A
MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.
$21.75
per month
WATI.io
Score 8.9 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
MobileMonkeyWATI.io
Editions & Modules
Pro
$21.75
per month
Unicorn
$51.00
per month
Team
$299.00
per month
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
MobileMonkeyWATI.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MobileMonkeyWATI.io
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MobileMonkeyWATI.io
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Medium-sized Companies
Echobox Social
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Score 9.8 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
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Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MobileMonkeyWATI.io
Likelihood to Recommend
6.5
(3 ratings)
8.0
(1 ratings)
Support Rating
7.2
(2 ratings)
-
(0 ratings)
User Testimonials
MobileMonkeyWATI.io
Likelihood to Recommend
MobileMonkey
MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
Read full review
WATI.io
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
Read full review
Pros
MobileMonkey
  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Read full review
WATI.io
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
Read full review
Cons
MobileMonkey
  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
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WATI.io
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
Read full review
Support Rating
MobileMonkey
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
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WATI.io
No answers on this topic
Alternatives Considered
MobileMonkey
MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
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WATI.io
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
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Return on Investment
MobileMonkey
  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
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WATI.io
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
Read full review
ScreenShots