TrustRadius

MoEngage vs. Redpoint Global rgOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MoEngage
Score 6.3 out of 10
N/A
MoEngage is an insights-led customer engagement platform, that empowers marketers and product owners with AI-driven insights and the ability to instantly turn those insights into cross-channel experiences.N/A
rgOne
Score 7.1 out of 10
N/A
Redpoint's software platform, rgOne, helps companies transform their customer experiences across the enterprise. Redpoint's solutions aim to provide a unified, single point of control where all customer data is connected and every customer touchpoint intelligently orchestrated. The goal is to deliver more engaging customer experiences, highly personalized moments, relevant next-best actions, and tangible ROI.N/A
Pricing
MoEngageRedpoint Global rgOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MoEngagergOne
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,000 No setup fee
Additional Details——
More Pricing Information
Community Pulse
MoEngageRedpoint Global rgOne
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MoEngageRedpoint Global rgOne
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User Ratings
MoEngageRedpoint Global rgOne
Likelihood to Recommend
8.8
(2 ratings)
10.0
(1 ratings)
Likelihood to Renew
2.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
MoEngageRedpoint Global rgOne
Likelihood to Recommend
MoEngage
MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.
Verified User
Anonymous
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Redpoint Global
Redpoint is great in complex data environments, especially consumer based businesses.
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
Pros
MoEngage
  • Basic use cases of Push Notifcation and Email enablement
  • Scheduling certain events with an API, as we have more APIs it's become very useful
Verified User
Anonymous
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Redpoint Global
  • Ingestion of real-time and batch data
  • Data quality cleansing and correction
  • Customer matching
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
Cons
MoEngage
  • Attribution
  • Onboarding could be faster
Verified User
Anonymous
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Redpoint Global
  • Continue to develop more connections to other customer facing cloud based applications
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
Likelihood to Renew
MoEngage
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew
Verified User
Anonymous
Read full review
Redpoint Global
No answers on this topic
Support Rating
MoEngage
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.
Verified User
Anonymous
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Redpoint Global
Extremely helpful and deep technical expertise in their support group.
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
Alternatives Considered
MoEngage
Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.
Verified User
Anonymous
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Redpoint Global
Redpoint provides more power and flexibility to create a consolidated customer database than Informatica.
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
Return on Investment
MoEngage
  • It has increased our customer retention.
  • Improved average revenue per user through cross-sell campaigns
  • It has helped us make faster decisions through real-time analytics.
Verified User
Anonymous
Read full review
Redpoint Global
  • Redpoint streamlines data consolidation and provides overall customer journey orchestration.
Larry Goldman | TrustRadius Reviewer
Larry Goldman
President
Read full review
ScreenShots

MoEngage Screenshots

Screenshot of Insights and action on the same screen - Once user data is analyzed, a new campaign can be started without going to a new tab/page.Screenshot of Predictive Segmentation based on RFM Analysis - In addition to user-defined segments, MoEngage comes with predictive segments based on RFM ( Recency, Frequency and Monetary) Analysis. This splits users into segments like 'Potential Loyalists' and 'About to Sleep', so relevant campaigns can be run to convert them.