Mojo Helpdesk vs. Otherlevels

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 8.6 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Otherlevels
Score 0.0 out of 10
N/A
N/AN/A
Pricing
Mojo HelpdeskOtherlevels
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
No answers on this topic
Offerings
Pricing Offerings
Mojo HelpdeskOtherlevels
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mojo HelpdeskOtherlevels
Features
Mojo HelpdeskOtherlevels
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Otherlevels
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
Ticket creation and submission10.01 Ratings00 Ratings
Ticket response10.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Otherlevels
-
Ratings
External knowledge base10.01 Ratings00 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Otherlevels
-
Ratings
Customer portal10.01 Ratings00 Ratings
Social integration10.01 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
Best Alternatives
Mojo HelpdeskOtherlevels
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Verint Community
Verint Community
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskOtherlevels
Likelihood to Recommend
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Mojo HelpdeskOtherlevels
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Read full review
Otherlevels
No answers on this topic
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Otherlevels
No answers on this topic
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Otherlevels
No answers on this topic
Alternatives Considered
Metadot Corporation
Price and customer service.
Read full review
Otherlevels
No answers on this topic
Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
Otherlevels
No answers on this topic
ScreenShots

Mojo Helpdesk Screenshots

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