What users are saying about
2 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

ProProfs Help Desk

As this tool is an affordable option, this help desk software is best suited for startups to deal with their customer base and build customer-centric brand value. This helps in not only helped me increase customer loyalty but also ensured customer retention, increasing my company’s profits substantially. But, this tool does have a few minor drawbacks. The most important feature, for me, that is missing from this tool is skill-based routing. Without this feature, our agents lose a lot of time in replying to just one customer question. Sometimes, the ticket needs to be reassigned to a specialized agent - and until they are available, the ticket remains open.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
ProProfs Help Desk
8.2
Organize and prioritize service tickets
Mojo Helpdesk
10.0
ProProfs Help Desk
8.2
Expert directory
Mojo Helpdesk
10.0
ProProfs Help Desk
Subscription-based notifications
Mojo Helpdesk
10.0
ProProfs Help Desk
ITSM collaboration and documentation
Mojo Helpdesk
9.0
ProProfs Help Desk
7.3
Ticket creation and submission
Mojo Helpdesk
10.0
ProProfs Help Desk
9.1
Ticket response
Mojo Helpdesk
10.0
ProProfs Help Desk
8.2

Self Help Community

Mojo Helpdesk
10.0
ProProfs Help Desk
8.2
External knowledge base
Mojo Helpdesk
10.0
ProProfs Help Desk
Internal knowledge base
Mojo Helpdesk
10.0
ProProfs Help Desk
8.2

Multi-Channel Help

Mojo Helpdesk
10.0
ProProfs Help Desk
7.7
Customer portal
Mojo Helpdesk
10.0
ProProfs Help Desk
Social integration
Mojo Helpdesk
10.0
ProProfs Help Desk
Email support
Mojo Helpdesk
10.0
ProProfs Help Desk
8.2
Help Desk CRM integration
Mojo Helpdesk
10.0
ProProfs Help Desk
7.3

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

ProProfs Help Desk

  • Sometimes customers ask questions that require more than one agent to look into the matter. For such situations, ProProfs Help Desk has the “child ticket” feature. This literally made my life so so easy! Whenever I was in this situation, all I had to do was create a child ticket and assign it to another agent and give him a heads up on what has been going on. Answering a customer’s question accurately becomes really easy with this feature.
  • Our entire team’s performance was always static. We never knew how anyone was performing or was anyone making any difference in the overall company’s value. With this tool, it became easy to see how every agent is performing and whether there was any positive impact on both - the company and our current customer base.
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

ProProfs Help Desk

  • This tool does route tickets, but the one drawback is that the tickets are;t assigned to a specialized agent. It is randomly assigned to any available agent, and if he doesn’t have expertise in terms of the customer question, it becomes hard to give an accurate answer.
  • Giving automatic responses to customers makes our life easy, but we can’t personalize these messages. This sometimes makes our customers feel that they are talking to a bot, making it difficult to answer their questions without them having a hostile reaction to the automated answers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

ProProfs Help Desk

I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features. ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are available in ProProfs Help Desk are multiple shared inboxes, private notes, and email ticketing.
Anonymous | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

ProProfs Help Desk

  • High customer retention.
  • Optimized average response time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

ProProfs Help Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ProProfs Help Desk Editions & Modules

Edition
TEAM$ 49 per month1
BUSINESS$ 89 per month2
ENTERPRISE$ 499 per month3
  1. 3 Users
  2. 5 Users
  3. Unlimited Users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
ProProfs Help Desk
6.4

Support Rating

Mojo Helpdesk
ProProfs Help Desk
7.3

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