Mojo Helpdesk vs. ServicePro

Mojo Helpdesk

ServicePro

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mojo Helpdesk	Score 8.7 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month
ServicePro	Score 6.0 out of 10	N/A	ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.	N/A

Pricing

Mojo Helpdesk

ServicePro

Editions & Modules

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

No answers on this topic

Offerings

Pricing Offerings
Mojo Helpdesk	ServicePro
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mojo Helpdesk	ServicePro

Features

Mojo Helpdesk

ServicePro

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Mojo Helpdesk 9.8 1 Ratings 18% above category average	ServicePro 7.1 1 Ratings 14% below category average
Organize and prioritize service tickets	10.01 Ratings	8.01 Ratings
Expert directory	10.01 Ratings	7.01 Ratings
Subscription-based notifications	10.01 Ratings	9.01 Ratings
ITSM collaboration and documentation	9.01 Ratings	8.01 Ratings
Ticket creation and submission	10.01 Ratings	00 Ratings
Ticket response	10.01 Ratings	00 Ratings
Service restoration	00 Ratings	7.01 Ratings
Self-service tools	00 Ratings	5.01 Ratings
ITSM reports and dashboards	00 Ratings	6.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 22% above category average	ServicePro - Ratings
External knowledge base	10.01 Ratings	00 Ratings
Internal knowledge base	10.01 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 22% above category average	ServicePro - Ratings
Customer portal	10.01 Ratings	00 Ratings
Social integration	10.01 Ratings	00 Ratings
Email support	10.01 Ratings	00 Ratings
Help Desk CRM integration	10.01 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Mojo Helpdesk - Ratings	ServicePro 8.5 1 Ratings 3% above category average
Configuration mangement	00 Ratings	8.01 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Mojo Helpdesk - Ratings	ServicePro 8.0 1 Ratings 6% below category average
Service-level management	00 Ratings	8.01 Ratings

Best Alternatives
	Mojo Helpdesk	ServicePro
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 8.9 out of 10	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mojo Helpdesk	ServicePro
Likelihood to Recommend	10.0 (1 ratings)	6.0 (1 ratings)

User Testimonials
	Mojo Helpdesk	ServicePro
Likelihood to Recommend	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review	Help Desk Technology Corporation ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around. Incentivized Verified User Anonymous Read full review
Pros	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review	Help Desk Technology Corporation Mobile Application Job Scheduling Incentivized Verified User Anonymous Read full review
Cons	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review	Help Desk Technology Corporation Rigid System Design / complex backend model for api access Cumbersome to build inspections Inability to associate Inspections to Appointments, only work orders No batch update capabilities Incentivized Verified User Anonymous Read full review
Alternatives Considered	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review	Help Desk Technology Corporation We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them. Incentivized Verified User Anonymous Read full review
Return on Investment	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review	Help Desk Technology Corporation Positive ROI: Increased order fulfillment qty Positive ROI: Eliminated errors in our work order process Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record Incentivized Verified User Anonymous Read full review
ScreenShots	Mojo Helpdesk Screenshots