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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    SOTI MobiControl

    Score8.7 out of 10
    N/ASOTI in Mississauga offers MobiControl, the company's enterprise mobile device management application which can be used to track physical mobile assets as well as their applications and provide data privacy and security.N/A
    Pricing
    Mojo HelpdeskSOTI MobiControl
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskSOTI MobiControl
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskSOTI MobiControl
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and SOTI MobiControl
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    SOTI MobiControl
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and SOTI MobiControl
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    SOTI MobiControl
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and SOTI MobiControl
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    SOTI MobiControl
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskSOTI MobiControl
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Avast CloudCare
    Score10 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Action1
    Score9.4 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    ManageEngine Endpoint Central
    Score9 out of 10
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    User Ratings
    Mojo HelpdeskSOTI MobiControl
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (5 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Mojo HelpdeskSOTI MobiControl
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    SOTI
    The experience using SOTI MobiControl has been excellent as a user. My notebook and smartphone devices have the security policy applied and it works perfectly. I have all the apps I need to work installed, up to date and with no issues. All devices are tracked by the software and are safe in case of theft, and the information contained in the devices is erased remotely. Each group/user has their permissions specified according to what they need and that makes things even more secure. I recommend SOTI MobiControl for its ease of use and security and for not slowing down my devices.
    Incentivized
    Read full review
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    SOTI
    • Remote support.
    • Kiosk mode.
    • Supports not only Android but also iOS.
    Incentivized
    Read full review
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    SOTI
    • Very limited API.
    • Profile deployment limitation.
    • Package deployment limitation.
    • Lacks licensing flexibility.
    Incentivized
    Read full review
    Usability
    Metadot Corporation
    No answers on this topic
    SOTI
    I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).
    Incentivized
    Read full review
    Support Rating
    Metadot Corporation
    No answers on this topic
    SOTI
    We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
    Incentivized
    Read full review
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    SOTI
    MobiXontrol allows more access to different types of devices. I also appreciate the ability to separate out the devices by type to make searching easier. The real-time access to what the user is seeing is much better with MobiControl.
    Incentivized
    Read full review
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    SOTI
    • Soti saved my numerous man hours in travel and time to resolution.
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    SOTI MobiControl Screenshots

    Product screenshot