Item: SOTI MobiControl
Rating: 8
Author: Verified User

Overall Satisfaction with SOTI MobiControl

Use Cases and Deployment Scope

We use it for the management of our Android scanners. We patch the devices and can do remote support. All the maintenance is accomplished by the tool. It's mainly used in the area of warehousing. You can log in on any device remote, I think that is the biggest advantage.

Pros and Cons

Pros

Remote support.
Kiosk mode.
Supports not only Android but also iOS.

Cons

Versions and compatibility (quicker releases).
Documentation.

Return on Investment

Positive: Quick support by using remote control.
Negative: people sometimes do not use it or they don't know about the features (niche tool).

Alternatives Considered

I did not evaluate other tools than SOTI MobiControl. I read an article about Microsoft MDM. I think, that might be a reasonable competitor. The whole topic "mobile device management" is bigger than you might think at the beginning. And the challenge is that you need to work closely together with other departments like logistics or even development.

Support Rating

We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.

Usability

I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).

Key Insights

Do you think SOTI MobiControl delivers good value for the price?

Yes

Are you happy with SOTI MobiControl's feature set?

Yes

Did SOTI MobiControl live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SOTI MobiControl go as expected?

Yes

Would you buy SOTI MobiControl again?

Yes

Other Software Used

Android Studio, Eclipse, Microsoft Visual Studio Code

Likelihood to Recommend

Well if you have lots of devices to maintain, then you cannot give admin privileges to the users. You need the kiosk mode, so that the users only operate on whitelisted applications. The usage of SOTI MobiControl also causes efforts. You should consider using it, when the number of devices increases. If there are only a few devices, it might be easier not to use a MDM solution.

Comments

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Remote support of your Android Enterprise devices