Remote support of your Android Enterprise devices
Updated December 07, 2020

Remote support of your Android Enterprise devices

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SOTI MobiControl

We use it for the management of our Android scanners. We patch the devices and can do remote support. All the maintenance is accomplished by the tool. It's mainly used in the area of warehousing. You can log in on any device remote, I think that is the biggest advantage.
  • Remote support.
  • Kiosk mode.
  • Supports not only Android but also iOS.
  • Versions and compatibility (quicker releases).
  • Documentation.
  • Positive: Quick support by using remote control.
  • Negative: people sometimes do not use it or they don't know about the features (niche tool).
I did not evaluate other tools than SOTI MobiControl. I read an article about Microsoft MDM. I think, that might be a reasonable competitor. The whole topic "mobile device management" is bigger than you might think at the beginning. And the challenge is that you need to work closely together with other departments like logistics or even development.
We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).

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Well if you have lots of devices to maintain, then you cannot give admin privileges to the users. You need the kiosk mode, so that the users only operate on whitelisted applications. The usage of SOTI MobiControl also causes efforts. You should consider using it, when the number of devices increases. If there are only a few devices, it might be easier not to use a MDM solution.