Mojo Helpdesk vs. Vivantio
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Mojo Helpdesk | Score8.1 out of 10 | N/A | Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software. | $24 per month |
 Vivantio | Score7.3 out of 10 | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $588 per year per user |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | — | Vivantio pricing ranges from $49–$99 per agent, per month, billed annually. Pricing applies to technical agents only; self-service portal users, requestors, and customers do not require a license. Every Vivantio customer receives access to the full platform and feature set, including ITSM, AI, automation and approval workflows, CRM, asset management and CMDB, self-service and knowledge management, reporting and dashboards, integrations, and API access. There are no feature-based modules or tiers to purchase separately. Vivantio offers named, concurrent, and pooled licensing, which can be mixed to match different teams and usage patterns. Volume discounts begin at 15 agents and scale up to 40%. Educational institutions receive a 5% discount, and registered non-profits receive a 10% discount. Dedicated onboarding by Vivantio's in-house professional services team, a Customer Success Manager, and US and UK technical support are included. Enterprise pricing and the appropriate license mix are available through a custom quote. | ||||||||||||||
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| Mojo Helpdesk | Vivantio | |
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| Small Businesses |  Help Scout Score9.3 out of 10 |  Agiloft Service Desk (discontinued) Score9 out of 10 |
| Medium-sized Companies |  LiveAgent Score8.8 out of 10 |  ManageEngine ServiceDesk Plus Score9.2 out of 10 |
| Enterprises |  Front Score9.2 out of 10 |  Ivanti ITSM Score6.4 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Mojo Helpdesk | Vivantio | |
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| Likelihood to Recommend | 10.0 | 8.2 |
| Usability | - | 9.1 |
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| ScreenShots | Mojo Helpdesk Screenshots     | Vivantio Screenshots      |
