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Mojo Helpdesk vs. Workativ AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 8.2 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Workativ AI
Score 10.0 out of 10
N/A
Workativ AI is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for employee IT, HR and workplace Support. Build AI Agents by connecting with SharePoint, Google Drive, Notion, Confluence, upload documents, or a knowledge base to instantly resolve employee queries, automate tasks, and streamline employee support. Connect Workativ with tools like Okta, Azure AD, Office 365, ServiceNow, Jira Service…
$0
Pricing
Mojo HelpdeskWorkativ AI
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Magic Plan
$0
for up to 50 AI chat sessions
Business
$349
per month for up to 500 AI chat sessions
Enterprise
Contact Sales
Offerings
Pricing Offerings
Mojo HelpdeskWorkativ AI
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details—Discount available for annual billing.
More Pricing Information
Community Pulse
Mojo HelpdeskWorkativ AI
Features
Mojo HelpdeskWorkativ AI
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Workativ AI
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
Ticket creation and submission10.01 Ratings00 Ratings
Ticket response10.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Workativ AI
-
Ratings
External knowledge base10.01 Ratings00 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Workativ AI
-
Ratings
Customer portal10.01 Ratings00 Ratings
Social integration10.01 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
Best Alternatives
Mojo HelpdeskWorkativ AI
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atlassian Service Collection
Atlassian Service Collection
Score 8.0 out of 10
Enterprises
Front
Front
Score 9.2 out of 10
SymphonyAI Apex Aspen
SymphonyAI Apex Aspen
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mojo HelpdeskWorkativ AI
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Mojo HelpdeskWorkativ AI
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
Read full review
Workativ
Workativ has saved a lot of time. Their automation offerings are endless and allow us (the IT team) to spend more time on other projects. Workativ was our last piece of the puzzle that allows us to setup new starters to the business without any physical IT setup.
Verified User
Anonymous
Read full review
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
Read full review
Workativ
  • Automation
  • Connects to many applications
  • Save time
Verified User
Anonymous
Read full review
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
Read full review
Workativ
No answers on this topic
Alternatives Considered
Metadot Corporation
Price and customer service.
Verified User
Anonymous
Read full review
Workativ
No answers on this topic
Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
Read full review
Workativ
  • Saved time which allows IT hours to be used elsewhere
Verified User
Anonymous
Read full review
ScreenShots

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Workativ AI Screenshots

Screenshot of the analytics that track usage, task success rates, AI sentiment, and automation ROI.Screenshot of AI App Workflows that connect AI agents with other apps in use, streamlining complex tasks with automated workflows.Screenshot of the interface to create AI agents using a knowledge base, documents, or integrated apps. Add instructions, define workflows, set persona, and test conversational flows.Screenshot of where to route complex queries to IT/HR teams in a shared inbox. Collaborate in real-time and manage conversations from all channels.