7 Reviews and Ratings
2 Reviews and Ratings
It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.Incentivized
ShopperTrak is excellent at measuring inbound and outbound traffic. Their technology works well and is very accurate. Comparing this data to sales allows our team to see conversion and shopper to associate ratios, which help us make educated business decisions.Incentivized
Central platform format - great for multi-unit brands.Versatile when using for multiple pages and corresponding channels.Incentivized
Count inbound and outbound trafficCompare traffic to location specific sales.Detailed dashboards with at a glance actionable content.Incentivized
More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.Incentivized
Updated end users when enhancements are implemented.User specific reporting.Incentivized
Support has been perfect. This company has an awesome culture as well Incentivized
Our ShopperTrak dedicated customer success manager is great to work with. The Technical Support team is responsive and always willing to help.Incentivized
I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.Incentivized
Increased star-ratings=increase in click-thru rates.Increased star-ratings=increase in sales.Incentivized
We now better manage our labor to meet customer traffic.We can better measure the impact of promotions we offer.At a glance, I can identify stores with the biggest opportunities.Incentivized