Motadata ServiceOps vs. PDQ Deploy & Inventory

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

PDQ Inventory is great if you have a local network of computers on or off a domain. As long as you have a way to log into them with common credentials. Great for large organizations, particularly ones interconnected with VPNs. PDQ Inventory isn't so great for PCs that aren't connected to the same LAN the server is on. (i.e. non-vpn remote users) They used to have a remote agent you could install, but it was removed after numerous issues.

Incentivized

• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• Push out new software
• Push out Updates to current software
• Push out patches and updates that we don't have other ways to push out
• Keep end-users updated with little involvement

Incentivized

• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

• As good as there email support is.. would like a live operator option
• Some updates are hard to understand when 5 versions of the same program exist
• Thats about it, PDQ deploy is the best out there

Incentivized

PDQ is very useful and one of the tools that we use a lot.

Incentivized

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

Logical - If I want to do something with the software, it is quite clear on how I need to go about that. There isn't some weird process that is proprietary to just that vendor and is counterintuitive. What I want to see is displayed with just a couple clicks.

Incentivized

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

The built-in help menus and general ease of use render whatever systems support there might be almost irrelevant. There is stability in the system's simplicity; if you're in the position to use such a product, you're your own best friend. Simple web searches more often than not turn up the solution to any little niggles, such as what silent install switches specific applications require (a remarkably wide choice of options exist). System updates are timely and unobtrusive, installing in no time at all. Maybe I've just been lucky; if so, long may it continue!

Incentivized

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

This software was referred to us by an IT professional. Previously, we were installing the software with the help of remote desktop applications but it was very time consuming; it was wasting the user's time since he could not use his computer. After testing PDQ Deploy, we just never looked back.

Incentivized

• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%

• Speed of deployment is very positive for new software setup, saving hours of testing and deployment locally
• Made patching for large computer estate very efficient, another positive for staff not having to spend hours of patching individual machines
• Works well for small team of IT's and again makes various repetitive tasks much easier

Incentivized