TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MSG91

    Score9 out of 10
    N/AUnifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.

    $0

    per month per user

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    MSG91Tidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    MSG91Tidio
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
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    MSG91Tidio
    Small Businesses
    Telegram
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Fin
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    Enterprises
    Telegram
    Score8.8 out of 10
    Sprinklr Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MSG91Tidio
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (2 ratings)
    User Testimonials
    MSG91Tidio
    Likelihood to Recommend
    MSG91
    If you really care a lot about the authenticity and other aspects of SMS to you user that it should reach on time, without lag and security then MSG91 is best suited to do this job. But if you are doing just some promotional email or not so important updates for the users then you can go for a different vendor also which also supports bulk messaging.
    Incentivized
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    MSG91
    • APIs for different services are available
    • Very good documentation for the integration of APIs.
    • Dashboard to check the status of SMS sent and performance.
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    MSG91
    • After updation in some of policies of TRAI in India the documents needs update
    • Some of the API's have became complicated after recent updates
    • If there could be some alert mechanism that can help to know about reaching quota, or downtime alerts
    Incentivized
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Alternatives Considered
    MSG91
    After going through all of them we felt MSG91 is more cleaner in terms of integration details and also the support by their tech team. Integration wish Twilio was very good but the dashboard and other features which MSG91 provides were somewhat similar or easy to understand for our team.
    Incentivized
    Read full review
    Tidio
    Incentivized
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    Return on Investment
    MSG91
    • As compared to the price MSG91 is value for money for the things we get
    • The SMS rates are not so high and you can easily use for small to enterprise level company.
    • The dashboard of MSG91 helps a lot in understanding whats going wrong and can be improved.
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
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    ScreenShots

    MSG91 Screenshots

    Screenshot of MSG91's WebScreenshot of MSG91's Dedicated Dashboard

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot