What users are saying about
4 Ratings
2 Ratings
4 Ratings
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Score 5.6 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

MutualMind

No answer on this topic is available.

ZoomSphere

ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

MutualMind
ZoomSphere
7.7
Boolean keyword searches
MutualMind
ZoomSphere
9.0
Filtering out noise/spam
MutualMind
ZoomSphere
7.0
Broad channel coverage
MutualMind
ZoomSphere
7.0

Publishing

MutualMind
ZoomSphere
8.0
Content planning and scheduling
MutualMind
ZoomSphere
8.0
Audience targeting
MutualMind
ZoomSphere
8.0
Workflow management
MutualMind
ZoomSphere
8.0

Engagement

MutualMind
ZoomSphere
8.3
Automated routing and prioritization
MutualMind
ZoomSphere
8.0
Customer interaction histories
MutualMind
ZoomSphere
8.0
Bulk actions
MutualMind
ZoomSphere
9.0

Marketing

MutualMind
ZoomSphere
8.0
Content marketing
MutualMind
ZoomSphere
8.0

Channel coverage/integration

MutualMind
ZoomSphere
7.7
Twitter
MutualMind
ZoomSphere
8.0
Facebook
MutualMind
ZoomSphere
8.0
LinkedIn
MutualMind
ZoomSphere
8.0
Google+
MutualMind
ZoomSphere
6.0
Instagram
MutualMind
ZoomSphere
8.0
YouTube
MutualMind
ZoomSphere
8.0

Reporting/analytics

MutualMind
ZoomSphere
9.0
Campaign success analytics
MutualMind
ZoomSphere
9.0
Real-time tracking
MutualMind
ZoomSphere
9.0
Competitor analysis
MutualMind
ZoomSphere
9.0

Account management

MutualMind
ZoomSphere
9.0
Role-based user permissions & privileges
MutualMind
ZoomSphere
9.0
Mobile access
MutualMind
ZoomSphere
9.0

Pros

MutualMind

  • MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

  • Manages all social media at once.
  • Seamless tool to organize your business.
Anonymous | TrustRadius Reviewer

Cons

MutualMind

  • MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

  • Facebook analytics could use some improvement.
  • Email marketing could use some improvement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MutualMind

MutualMind 8.2
Based on 1 answer
Reliability and flexibility (MutualMind's willingness to jointly produce new functionality)
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Usability

MutualMind

MutualMind 6.4
Based on 1 answer
As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Reliability and Availability

MutualMind

MutualMind 7.3
Based on 1 answer
During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Performance

MutualMind

MutualMind 7.3
Based on 1 answer
The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Support Rating

MutualMind

MutualMind 7.3
Based on 1 answer
MutualMind has always been quick to address any issues or questions we have.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Implementation Rating

MutualMind

MutualMind 8.2
Based on 1 answer
Not really...MutualMind was very professional and helped with all stages of our setup and implementation.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Alternatives Considered

MutualMind

As mentioned before, Radian6 and Sysomos Heartbeat.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.
Anonymous | TrustRadius Reviewer

Return on Investment

MutualMind

  • By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.
Brad Lawless | TrustRadius Reviewer

ZoomSphere

  • You can bulk manage your contacts.
  • Able to publish seamlessly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

MutualMind

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ZoomSphere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MutualMind
7.3
ZoomSphere
9.0

Likelihood to Renew

MutualMind
8.2
ZoomSphere

Usability

MutualMind
6.4
ZoomSphere

Reliability and Availability

MutualMind
7.3
ZoomSphere

Performance

MutualMind
7.3
ZoomSphere

Support Rating

MutualMind
7.3
ZoomSphere

In-Person Training

MutualMind
7.3
ZoomSphere

Implementation Rating

MutualMind
8.2
ZoomSphere

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