Item: ZoomSphere
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use ZoomSphere for social media managemet - content creation, reporting, analytics, looking at competitors and for workflow management. We do not use ZoomSphere for customer care.

We needed to have almost everything for social media in one tool and we found out that ZoomSphere suits our needs.

We use ZoomSphere for all our brands / subsidiaries.

ZoomSphere is effective tool for collaboration within the bank, within the agency. It is really easy to use it.

Pros and Cons

Content Creation and Publishing
Analytics and Reporting
Workflow management

Community Management
Viewable backlog or product roadmap

Return on Investment

Possitive effect into measure all awareness effects on social channels
Time effectiveness
Faster workflow management and realtime communication

Alternatives Considered

Kontentino

We see ZoomSphere as a better option than Kontentino. They are almost the same in way you can use the tool, but ZoomSphere has better UI and UX and also customer service. We also know that pricing levels are better with ZoomSphere than Kontentino.

But both tools are quite awesome for social media management. Just book a demo, have a trial and you will see by yourself.

Key Insights

Do you think ZoomSphere delivers good value for the price?

Yes

Are you happy with ZoomSphere's feature set?

Yes

Did ZoomSphere live up to sales and marketing promises?

Yes

Did implementation of ZoomSphere go as expected?

Yes

Would you buy ZoomSphere again?

Yes

Other Software Used

Brand Embassy, now part of NICE inContact CXone, SentiOne

Usability

There is always a space for improvement, but overall I see ZoomSphere as a valuable partner and tool for our business on social media.
Maybe in a future rest of the apps in tool (community management, social media listening,...) will be on a same level as competitors and we will use only one tool for whole social media management. But if not, ZoomSphere is still awesome for the most of it.

Support Rating

Whenever I contacted customer service, I had a great response within minutes. Sometimes was not easy to solve, but somehow we figured it out.
I would like to reccommend more proactive communication with clients regarding product roadmap, for example "In 1Q we will launch XY,..."
Client should know that before implementation - client can prepare for news, client can test something,...

Likelihood to Recommend

ZoomSphere is suited for all companies - from small to big, for one brand or more brands within company. With ZoomSphere you can leverage your social media presence - but you need to use lot of apps ZoomSphere has.

I think that ZoomSphere is not suited for company that want to use ZoomSphere for only one purpose, for example content creation and publishing. There are plenty of ways how to use ZoomSphere more complex.

Leverage your social media presence with ZoomSphere like we did!

Overall Satisfaction with ZoomSphere