MyCommerce vs. TrueCommerce

DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!

Incentivized

• Almost fully customized templates
• Very simple subscription flow
• Allows to generate license on the fly using callback to back-end server
• Very good technical support

• Page layout.
• Processing purchases.
• Ease of creation.

Incentivized

• Definitely need Web-based API to manage subscription including changes in renewal date
• Add more languages (especially Arabic)
• Redirect user to PayPal directly without entering to shopping cart

• Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
• Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
• Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.

Incentivized

DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.

I no longer work in a company that would utilize it.

I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.

Incentivized

We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.

Incentivized

I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.

Incentivized

We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.

When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.

Incentivized

• Works well with credit card renewals
• Strong fraud detection system (very important)
• Doesn't work well with PayPal renewals
• High enough fee
• Overall DR is good in this area

• Decreased efficiency in terms of how long it takes to enter order.
• Very quick with reporting which was great for meetings and customer service calls.
• Inefficient in terms of shipping abilities.