TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MYOB

    Score8.3 out of 10
    N/AMYOB now has a suite of subscription-based products and a browser-based accounting product that was released in August 2010. On 24 October 2012, MYOB released AccountRight Live - the cloud-enabled version of its flagship product. MYOB competes with Xero and QuickBooks.

    $11

    per month

    Startdeliver

    Score10 out of 10
    N/AN/A

    $445

    per month

    Pricing
    MYOBStartdeliver
    Editions & Modules
    Solo
    $11
    per month
    Lite
    $34
    per month
    Pro
    $63
    per month
    Premier
    $88.50
    per month
    Account Right Plus
    $150
    per month
    Basic
    $445
    per month
    Offerings
    Pricing Offerings
    MYOBStartdeliver
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MYOBStartdeliver
    Considered Both Products
    MYOB
    No answer on this topic
    Startdeliver
    No answer on this topic
    Key User Insights
    Would buy again
    50%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    50%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    71%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    50%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    64%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    MYOBStartdeliver
    Payroll Management
    Comparison of Payroll Management features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    12 Ratings
    28% above category average
    Startdeliver
    -
    Ratings
    Pay calculation10.012 Ratings00 Ratings
    Benefit plan administration10.08 Ratings00 Ratings
    Direct deposit files10.010 Ratings00 Ratings
    Salary revision and increment management10.08 Ratings00 Ratings
    Reimbursement management10.08 Ratings00 Ratings
    Customization
    Comparison of Customization features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    7 Ratings
    28% above category average
    Startdeliver
    -
    Ratings
    API for custom integration10.07 Ratings00 Ratings
    Plug-ins10.06 Ratings00 Ratings
    Security
    Comparison of Security features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    12 Ratings
    20% above category average
    Startdeliver
    10.0
    1 Ratings
    16% above category average
    Single sign-on capability10.011 Ratings00 Ratings
    Role-based user permissions10.012 Ratings10.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    12 Ratings
    24% above category average
    Startdeliver
    -
    Ratings
    Dashboards10.011 Ratings00 Ratings
    Standard reports10.012 Ratings00 Ratings
    Custom reports10.011 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of MYOB and Startdeliver
    Feature
    MYOB
    9.1
    16 Ratings
    18% above category average
    Startdeliver
    -
    Ratings
    Accounts payable10.016 Ratings00 Ratings
    Accounts receivable10.016 Ratings00 Ratings
    Cash management10.015 Ratings00 Ratings
    Bank reconciliation10.016 Ratings00 Ratings
    Expense management10.012 Ratings00 Ratings
    Time tracking6.07 Ratings00 Ratings
    Fixed asset management10.09 Ratings00 Ratings
    Multi-currency support10.08 Ratings00 Ratings
    Multi-division support10.07 Ratings00 Ratings
    Regulations compliance10.09 Ratings00 Ratings
    Electronic tax filing5.19 Ratings00 Ratings
    Self-service portal6.37 Ratings00 Ratings
    Global Financial Support10.06 Ratings00 Ratings
    Primary and Secondary Ledgers10.08 Ratings00 Ratings
    Intercompany Accounting10.06 Ratings00 Ratings
    Localizations10.06 Ratings00 Ratings
    Journals and Reconciliations10.012 Ratings00 Ratings
    Enterprise Accounting2.84 Ratings00 Ratings
    Configurable Accounting10.09 Ratings00 Ratings
    Centralized Rules Framework10.04 Ratings00 Ratings
    Standardized Processes10.08 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    9 Ratings
    31% above category average
    Startdeliver
    -
    Ratings
    Inventory tracking10.09 Ratings00 Ratings
    Automatic reordering10.06 Ratings00 Ratings
    Location management10.06 Ratings00 Ratings
    Manufacturing module10.06 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of MYOB and Startdeliver
    Feature
    MYOB
    10.0
    7 Ratings
    30% above category average
    Startdeliver
    -
    Ratings
    Pricing10.07 Ratings00 Ratings
    Order entry10.07 Ratings00 Ratings
    Credit card processing10.06 Ratings00 Ratings
    Cost of goods sold10.07 Ratings00 Ratings
    Order Orchestration10.05 Ratings00 Ratings
    End-to-end order visibility10.05 Ratings00 Ratings
    Order exception Resolution10.05 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of MYOB and Startdeliver
    Feature
    MYOB
    -
    Ratings
    Startdeliver
    10.0
    1 Ratings
    14% above category average
    API00 Ratings10.01 Ratings
    Integration with Salesforce.com00 Ratings10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of MYOB and Startdeliver
    Feature
    MYOB
    -
    Ratings
    Startdeliver
    9.5
    1 Ratings
    8% above category average
    Product usage00 Ratings10.01 Ratings
    Help desk / support tickets00 Ratings9.01 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of MYOB and Startdeliver
    Feature
    MYOB
    -
    Ratings
    Startdeliver
    9.4
    1 Ratings
    9% above category average
    NPS surveys00 Ratings9.01 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings10.01 Ratings
    Automated workflow00 Ratings10.01 Ratings
    Internal collaboration00 Ratings10.01 Ratings
    Customer health scoring00 Ratings9.01 Ratings
    Customer segmentation00 Ratings9.01 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of MYOB and Startdeliver
    Feature
    MYOB
    -
    Ratings
    Startdeliver
    9.8
    1 Ratings
    16% above category average
    Customer health trends00 Ratings10.01 Ratings
    Engagement analytics00 Ratings10.01 Ratings
    Revenue forecasting00 Ratings9.01 Ratings
    Dashboards00 Ratings10.01 Ratings
    Best Alternatives
    MYOBStartdeliver
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    Accounting Seed
    Score9 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MYOBStartdeliver
    Likelihood to Recommend
    9.0
    (19 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.5
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (15 ratings)
    10.0
    (1 ratings)
    Support Rating
    1.2
    (14 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MYOBStartdeliver
    Likelihood to Recommend
    MYOB
    MYOB is suitable for any business. I have two different businesses and both use MYOB effectively. I use MYOB to pay wages every fortnight for both businesses. This enables me to track exactly what is happening with everyone's different sick leave and holiday entitlements easily. I'm also able to keep track of expenditure and balance and reconcile the accounts against bank statements.
    Incentivized
    Read full review
    Startdeliver
    with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.
    Incentivized
    Read full review
    Pros
    MYOB
    • MYOB is very easy to navigate and find the correct information.
    • The Help section was very straight forward and very easy to learn.
    • MYOB was a great accounting tool for our business as it provided the accountant, sales, etc all of the information they need all in one place.
    Incentivized
    Read full review
    Startdeliver
    • Track the features your clients are using
    • Churn prevention
    • Shared spaces for collaboration
    • Integration
    Incentivized
    Read full review
    Cons
    MYOB
    • [In my opinion,] horrible interface to import data
    • [In my opinion,] user interface stuck in 1995
    • Needs improvement to usability
    • Contestant price increases
    • [In my opinion,] new in-app advertising is annoying
    • Countless different windows to do simple tasks like onboard an employee
    • [In my experience,] too slow
    Incentivized
    Read full review
    Startdeliver
    • Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
    • could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
    • I don't fully understand the naming and logic about their new packages, but this is subjective opinion
    Incentivized
    Read full review
    Likelihood to Renew
    MYOB
    Our clients seems hesitant to change softwares so I don't see why we wouldn't be renewing with MYOB
    Incentivized
    Read full review
    Startdeliver
    No answers on this topic
    Usability
    MYOB
    Still 10 for me, I have no problem at all using this toll even it hangs sometimes, I need to log in again to refresh it and it always ask to update the MYOB app. i Also like the security of this platform, iT always asks for the code (before logging in.
    Incentivized
    Read full review
    Startdeliver
    from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.
    Incentivized
    Read full review
    Support Rating
    MYOB
    MYOB accounting software basically works but looks and functions like 1998. Unfortunately their Antipiracy licensing system is absolutely TERRIBLE and verging on nearly criminal, scam! You must CONFIRM each and every data file and when it doesnt work you have to PAY THEM to fix their own file protection issues. If you dont pay them, they hold your data hostage as your company accounting information file becomes READ ONLY. Permantly, unless you pay them. This is a total extortion SCAM. I cannot believe a company can operate this way. With a lot of better product available... i dont imagine MYOB is going to survive much longer.
    Read full review
    Startdeliver
    No answers on this topic
    Alternatives Considered
    MYOB
    Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
    Incentivized
    Read full review
    Startdeliver
    Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.
    Incentivized
    Read full review
    Return on Investment
    MYOB
    • Made a life a lot easier by removing a lot of separate entries in multiple excel sheets
    • With all of the relevant information in one place, it is easier to process payments.
    • Most of the business only have one person doing the payroll compared to the team effort.
    Incentivized
    Read full review
    Startdeliver
    • saves atleast 30% time per customer
    • Prevents churn thanks to great healthscoring and customer details function
    • becomes an integrated source of truth
    Incentivized
    Read full review
    ScreenShots