MyPBX vs. Socialtext (discontinued)

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Recording and delivering voice messages for immediate retrieval from your email client.
• Simultaneous phone calls to any lines you direct.
• Intuitive and simple to use launch panel.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Would like to see avatars on the launch pad to easily identify users and message types.
• Pre-recorded professional voice messages for purchase and customization would be nice.
• It would be helpful to have a selection of short background music loops.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Serves as a virtual receptionist, therefore, saves on outlays.
• Extremely cost effective overseas calls.
• Never missing a business opportunity because I'm connected 24/7.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions