What users are saying about
5 Ratings
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Score 9.7 out of 100
3 Ratings
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Score 5.5 out of 100

Feature Set Ratings

  • SurveyLab ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.5

SurveyLab

85%
3.3

ProProfs Survey Maker

33%
SurveyLab ranks higher in 3/3 features

Survey templates

7.3
73%
1 Rating
4.0
40%
1 Rating

Themes

9.1
91%
1 Rating
2.0
20%
1 Rating

Custom logo/branding

9.1
91%
1 Rating
4.0
40%
1 Rating

Survey Content

8.8

SurveyLab

88%
4.5

ProProfs Survey Maker

45%
SurveyLab ranks higher in 3/3 features

Changes to live survey

9.1
91%
1 Rating
3.0
30%
1 Rating

Question design help

8.2
82%
1 Rating
N/A
0 Ratings

Multiple question types

9.1
91%
1 Rating
6.0
60%
1 Rating

Survey Logic

9.1

SurveyLab

91%
2.0

ProProfs Survey Maker

20%
SurveyLab ranks higher in 1/1 features

Survey logic flexibility

9.1
91%
1 Rating
2.0
20%
1 Rating

Survey Reporting & Analytics

8.5

SurveyLab

85%
1.0

ProProfs Survey Maker

10%
SurveyLab ranks higher in 5/5 features

Response tracking

7.3
73%
1 Rating
1.0
10%
1 Rating

Data export

8.2
82%
1 Rating
1.0
10%
1 Rating

Standard reports

9.1
91%
1 Rating
1.0
10%
1 Rating

Custom reports

9.1
91%
1 Rating
N/A
0 Ratings

Analytics

9.1
91%
1 Rating
1.0
10%
1 Rating

Survey Administration & Security

8.6

SurveyLab

86%
7.0

ProProfs Survey Maker

70%
SurveyLab ranks higher in 2/2 features

Access controls

8.2
82%
1 Rating
7.0
70%
1 Rating

Compliance

9.1
91%
1 Rating
N/A
0 Ratings

Survey Distribution

9.1

SurveyLab

91%
6.0

ProProfs Survey Maker

60%
SurveyLab ranks higher in 2/2 features

Vendor-offered crowdsourcing

9.1
91%
1 Rating
N/A
0 Ratings

Respondent restrictions

9.1
91%
1 Rating
6.0
60%
1 Rating

Attribute Ratings

  • SurveyLab is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

SurveyLab

91%
1 Rating
1.0

ProProfs Survey Maker

10%
1 Rating

Usability

SurveyLab

N/A
0 Ratings
1.0

ProProfs Survey Maker

10%
1 Rating

Support Rating

SurveyLab

N/A
0 Ratings
1.0

ProProfs Survey Maker

10%
1 Rating

Likelihood to Recommend

7 Points Ltd.

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review

ProProfs

If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
Read full review

Pros

7 Points Ltd.

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review

ProProfs

  • ProProfs is cheaper than its competitors.
Read full review

Cons

7 Points Ltd.

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review

ProProfs

  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
Read full review

Pricing Details

SurveyLab

Starting Price

Editions & Modules

SurveyLab editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ProProfs Survey Maker

    Starting Price

    $7.97

    Editions & Modules

    ProProfs Survey Maker editions and modules pricing
    EditionModules
    BASIC$ 7.971
    PROFESSIONAL$ 19.972
    BUSINESS$ 69.973

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.

    Usability

    7 Points Ltd.

    No answers on this topic

    ProProfs

    They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
    Read full review

    Support Rating

    7 Points Ltd.

    No answers on this topic

    ProProfs

    The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
    Read full review

    Alternatives Considered

    7 Points Ltd.

    Read full review

    ProProfs

    ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
    Read full review

    Return on Investment

    7 Points Ltd.

    • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
    Read full review

    ProProfs

    • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
    Read full review

    Screenshots

    Add comparison