What users are saying about
5 Ratings
3 Ratings
5 Ratings
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Score 8.9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Whatfix

We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Whatfix
Survey templates
SurveyLab
7.3
Whatfix
Themes
SurveyLab
9.1
Whatfix
Custom logo/branding
SurveyLab
9.1
Whatfix

Survey Content

SurveyLab
8.8
Whatfix
Changes to live survey
SurveyLab
9.1
Whatfix
Question design help
SurveyLab
8.2
Whatfix
Multiple question types
SurveyLab
9.1
Whatfix

Survey Logic

SurveyLab
9.1
Whatfix
Survey logic flexibility
SurveyLab
9.1
Whatfix

Survey Reporting & Analytics

SurveyLab
8.5
Whatfix
Response tracking
SurveyLab
7.3
Whatfix
Data export
SurveyLab
8.2
Whatfix
Standard reports
SurveyLab
9.1
Whatfix
Custom reports
SurveyLab
9.1
Whatfix
Analytics
SurveyLab
9.1
Whatfix

Survey Administration & Security

SurveyLab
8.6
Whatfix
Access controls
SurveyLab
8.2
Whatfix
Compliance
SurveyLab
9.1
Whatfix

Survey Distribution

SurveyLab
9.1
Whatfix
Vendor-offered crowdsourcing
SurveyLab
9.1
Whatfix
Respondent restrictions
SurveyLab
9.1
Whatfix

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Whatfix

  • Great customer service.
  • Easy to administer.
  • User friendly.
Anonymous | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Whatfix

  • Nothing I can see to improve on at the moment.
Anonymous | TrustRadius Reviewer

Support Rating

SurveyLab

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.2
Based on 1 answer
Whatfix support is always ready to advise/support and in a very friendly and professional manner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Whatfix

No answers on this topic

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Whatfix

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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