N-able N-sight RMM vs. Sophos Central Device Encryption

It's great for the basics of device management for Windows PCs, I wouldn't recommend it for Mac other than asset management. The patch management and monitoring templates are helpful for the day-to-day, and the "Take Control" feature for remote assistance allows us to provide fast service to clients - we often are on a machine within 5 minutes of receiving a ticket.

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It is mid-level when it comes to running it by a non-IT person. I have no technical/IT training and can figure out on my own (or with a little web search) how to do most tasks. It may not be best for the very tech-challenged operator.

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• It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
• SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
• Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.

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• Centralised portal for both Anti Virus and Encryption
• Internet-facing with the ability for global / multi region access for large organizations
• Multi-level, built-in admin roles for different access levels for your Support Team. Also, you can define new roles to tailor to your organization

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• UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
• Load times in certain menus, regardless of server specs.
• Integration with 3rd party applications.
• Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.

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• Interface is a little difficult to get Hands On. It can be simplified for better adaptability
• XDR compatibility should be enhanced
• More simplified white-books should be provided to train the non tech teams
• Commercially also the cost should be improved for different industry segments

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Solution is easy to use and administer

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The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

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I am pretty satisfied with Sophos Central Device Encryption's overall capabilities. It is easy to implement and ultimately brings more peace of mind because fewer tickets are generated. As a result, security within the organization is also improved. Another significant advantage is that you can quickly see the statuses in real time on the dashboards. This gives you a better overview and reduces the chance of missing minor security settings.

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The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

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Ultimately, we chose to stay with N-able N-sight due to their competitive pricing and billing system that we integrated into our accounting. The other competitors do offer better-made modules/new technology, but we were not ready to make this big move because of the cost. In the future, perhaps, we will still consider NinjaOne.

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At that time, we chose Sophos based on the reputation and our partnership with our partner. And in general Sophos could give us more benefit than other competitors with the similar solution. However we do not feel comfortable to disclose information about comparison with other solutions. Despite that, we think Sophos could deliver our requirements very well with the cost that were reasonable for us.

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• The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
• Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
• The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.

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• It's had a positive impact as it's allowed us to effectively secure hard drives with bitlocker encryption
• A larger part of our work force works from home, and Sophos can be deployed remotely and will start encryption almost straight away on any computer that isn't already encrypted.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info