What users are saying about
159 Ratings
Top Rated
115 Ratings
159 Ratings
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Score 7.4 out of 100
Top Rated
115 Ratings
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Score 9 out of 100

Feature Set Ratings

    Incident and problem management

    Nagios Core

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    Nagios Core

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    Nagios Core

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Zoho Desk is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.5

    Nagios Core

    75%
    42 Ratings
    8.7

    Zoho Desk

    87%
    20 Ratings

    Likelihood to Renew

    9.9

    Nagios Core

    99%
    3 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Usability

    4.0

    Nagios Core

    40%
    1 Rating
    9.1

    Zoho Desk

    91%
    12 Ratings

    Support Rating

    7.7

    Nagios Core

    77%
    18 Ratings
    7.9

    Zoho Desk

    79%
    12 Ratings

    Likelihood to Recommend

    Nagios Enterprises

    Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
    As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
    Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
    Read full review

    Zoho Corporation

    The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
    Read full review

    Pros

    Nagios Enterprises

    • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
    • Hardware and device monitoring are easy to set up with proper parameters.
    • Notification to key staff to be able to respond quickly makes issues go away faster.
    Read full review

    Zoho Corporation

    • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
    • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
    • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
    • It is completely a feature rich platform.
    Read full review

    Cons

    Nagios Enterprises

    • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
    • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
    Read full review

    Zoho Corporation

    • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
    • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
    Read full review

    Pricing Details

    Nagios Core

    Starting Price

    $0

    Editions & Modules

    Nagios Core editions and modules pricing
    EditionModules
    Single LicenseFree1
    Single LicenseFree2

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Desk

    Starting Price

    $0

    Editions & Modules

    Zoho Desk editions and modules pricing
    EditionModules
    Free01
    Professional232
    Enterprise403
    Standard144

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Nagios Enterprises

    We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
    Read full review

    Zoho Corporation

    No answers on this topic

    Usability

    Nagios Enterprises

    The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
    Read full review

    Zoho Corporation

    At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
    Read full review

    Support Rating

    Nagios Enterprises

    I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
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    Zoho Corporation

    Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
    Read full review

    Alternatives Considered

    Nagios Enterprises

    Because we get all we required in Nagios [Core] and for npm, we have to do lots of configuration as it is not as easy as Comair to Nagios [Core]. On npm UI, there is lots of data, so we are not able to track exact data for analysis, which is why we use Nagios [Core].
    Read full review

    Zoho Corporation

    After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
    Read full review

    Return on Investment

    Nagios Enterprises

    • With it being a free tool, there is no cost associated with it, so it's very valuable to an organization to get something that is so great and widely used for free.
    • You can set up as many alerts as you want without incurring any fees.
    Read full review

    Zoho Corporation

    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Read full review

    Screenshots

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