Narvar vs. WeSupply Labs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Narvar
Score 8.0 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
WeSupply Labs
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary Proactive Notifications of delivery status Package Tracking Returns & RMA Store Locator with complete SEO schema and Social Integration In Store Pickup & Curbside for connecting…
$75
per month
Pricing
NarvarWeSupply Labs
Editions & Modules
No answers on this topic
Grow
$75
per month
Enterprise
starting from $1000
per month
Offerings
Pricing Offerings
NarvarWeSupply Labs
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,000 per onboarding - one time fee
Additional DetailsOptional add-ons: Returns RMA SMS Notifications Expert Onboarding Estimated Delivery Date Store Locator Digital Receipts Curbside Pickup
More Pricing Information
Community Pulse
NarvarWeSupply Labs
Best Alternatives
NarvarWeSupply Labs
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Webgility
Webgility
Score 9.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10

No answers on this topic

Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10

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User Ratings
NarvarWeSupply Labs
Likelihood to Recommend
8.4
(5 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
NarvarWeSupply Labs
Likelihood to Recommend
Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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WeSupply Labs
No answers on this topic
Pros
Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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WeSupply Labs
No answers on this topic
Cons
Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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WeSupply Labs
No answers on this topic
Support Rating
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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WeSupply Labs
No answers on this topic
Alternatives Considered
Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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WeSupply Labs
No answers on this topic
Return on Investment
Narvar
  • Not sure we could attribute ROI to this tool.
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WeSupply Labs
No answers on this topic
ScreenShots

WeSupply Labs Screenshots

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