NAVEX One vs. NICE CXone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NAVEX One
Score 7.8 out of 10
N/A
NAVEX Global launched NAVEX One in 2020. It is described by the vendor as a complete GRC platform, providing a comprehensive set of applications and workflows integrated into a single platform, for compliance, legal, or HR professionals.N/A
NICE CXone
Score 7.8 out of 10
N/A
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
$71
per month per user
Pricing
NAVEX OneNICE CXone
Editions & Modules
No answers on this topic
Digital Agent
$71
per month per user
Voice Agent
$94
per month per user
Omnichannel Agent
$110
per month per user
Essential Suite
$135
per month per user
Core Suite
$169
per month per user
Complete Suite
$209
per month per user
Offerings
Pricing Offerings
NAVEX OneNICE CXone
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NAVEX OneNICE CXone
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
NAVEX One
7.8
7 Ratings
4% above category average
NICE CXone
-
Ratings
Common repository of GRC items8.57 Ratings00 Ratings
Risk management7.75 Ratings00 Ratings
Integration with Corporate Performance Management (CPM) systems7.35 Ratings00 Ratings
GRC policy management7.67 Ratings00 Ratings
Incident management8.14 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
NAVEX One
-
Ratings
NICE CXone
8.6
549 Ratings
3% above category average
Agent dashboard00 Ratings9.2529 Ratings
Validate callers00 Ratings8.7446 Ratings
Outbound response00 Ratings9.3466 Ratings
Call forwarding00 Ratings8.5422 Ratings
Click-to-call (CTC)00 Ratings8.0383 Ratings
Warm transfer00 Ratings8.9502 Ratings
Predictive dialing00 Ratings8.8304 Ratings
Interactive voice response00 Ratings9.3354 Ratings
REST APIs00 Ratings7.2287 Ratings
Call scripts00 Ratings7.2305 Ratings
Call tracking00 Ratings8.7483 Ratings
Multichannel integration00 Ratings8.8345 Ratings
CRM software integration00 Ratings8.9344 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
NAVEX One
-
Ratings
NICE CXone
8.4
527 Ratings
2% above category average
Inbound call routing00 Ratings8.4487 Ratings
Omnichannel inbound routing00 Ratings8.3356 Ratings
Recording00 Ratings8.9469 Ratings
Quality management00 Ratings8.1454 Ratings
Call analytics00 Ratings8.2462 Ratings
Historical reporting00 Ratings8.9453 Ratings
Live reporting00 Ratings8.7439 Ratings
Customer surveys00 Ratings7.3283 Ratings
Customer interaction analytics00 Ratings8.9301 Ratings
Best Alternatives
NAVEX OneNICE CXone
Small Businesses
Rencore Code (SPCAF)
Rencore Code (SPCAF)
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Forcepoint DLP
Forcepoint DLP
Score 8.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Forcepoint DLP
Forcepoint DLP
Score 8.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NAVEX OneNICE CXone
Likelihood to Recommend
8.6
(10 ratings)
8.6
(580 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(24 ratings)
Usability
-
(0 ratings)
8.5
(554 ratings)
Availability
-
(0 ratings)
3.7
(7 ratings)
Performance
-
(0 ratings)
9.2
(7 ratings)
Support Rating
5.0
(1 ratings)
7.6
(5 ratings)
In-Person Training
-
(0 ratings)
3.0
(4 ratings)
Online Training
-
(0 ratings)
7.0
(5 ratings)
Implementation Rating
-
(0 ratings)
8.0
(8 ratings)
Configurability
-
(0 ratings)
7.0
(4 ratings)
Ease of integration
-
(0 ratings)
7.0
(4 ratings)
Product Scalability
-
(0 ratings)
6.7
(7 ratings)
Vendor post-sale
-
(0 ratings)
4.4
(5 ratings)
Vendor pre-sale
-
(0 ratings)
4.4
(5 ratings)
User Testimonials
NAVEX OneNICE CXone
Likelihood to Recommend
NAVEX
We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
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NICE Systems
NICE CXone offers a comprehensive range of tools that cover every aspect of customer interaction, from omnichannel communication to analytics and workforce optimization. It makes it very simple for us administrators to provide everything the customer needs. At the moment, I cannot think of a scenario where CXone is less appropriate, at least when comparing it to its competitors.
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Pros
NAVEX
  • Ease of use and ability to modify documents.
  • Versatility/Adaptability to utilize for other document management processes
  • Ability to assign documents to groups of users to make policy review and notification more job/role specific
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NICE Systems
  • We can restrict the access for agents in this so that easily restrict them to avoid from the mistakes
  • The managers can easily setup a schedule via HOO for Holidays and during emergency which is more helpful.
  • The studio is more friendly with action items instead of coding, also the help option is very handy and easy to understand.
  • The call trace is more helpful and exact view of how the call process and it's very helpful for troubleshooting
  • Reporting is very easy and helpful.
  • Dashboard is awesome, no word to describe it
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Cons
NAVEX
  • In my point of view, I would love this platform if it could be customized more to my personal taste and my needs, in this aspect it has its limitations.
  • Unfortunately, the technical support of this program is not the best when it comes to responding, the truth is that they are never capable of responding to our problems on the spot.
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NICE Systems
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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Likelihood to Renew
NAVEX
No answers on this topic
NICE Systems
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
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Usability
NAVEX
No answers on this topic
NICE Systems
Things could be improved, such as call history and a user-friendly UI. Besides that, it was a great way to track and manage our team remotely, which changed the game for us post-covid. Everything else was pretty simple to use whether it was answering calls, dialing a customer, or leaving a voicemail. Overall, everything is very straightforward.
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Reliability and Availability
NAVEX
No answers on this topic
NICE Systems
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
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Performance
NAVEX
No answers on this topic
NICE Systems
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
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Support Rating
NAVEX
Only the administrator can talk to them.
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NICE Systems
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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In-Person Training
NAVEX
No answers on this topic
NICE Systems
We did not have face-to-face training and I believe that there was no mistake by nice, as the system was acquired amidst the pandemic and social restrictions.
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Online Training
NAVEX
No answers on this topic
NICE Systems
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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Implementation Rating
NAVEX
No answers on this topic
NICE Systems
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
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Alternatives Considered
NAVEX
Navex is best intuitive and satisfied all the security & compliance requirement. ServiceNow GRC is complex & not easy to deployable.. also need that cost effective solution. Even it was tough to customize initially but later after doing fine-tuning with policies & process we got best insights & inputs from solution .
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NICE Systems
When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.
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Scalability
NAVEX
No answers on this topic
NICE Systems
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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Return on Investment
NAVEX
  • Eliminates silos.
  • Establishes a holistic central point of governance, management, and assurance of the organization's performance, risk and compliance.
  • Lets you make informed decisions.
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NICE Systems
  • CXone's omnichannel capabilities and advanced analytics tools enable streamlined processes, increasing agent productivity and reducing handling times. This efficiency translates into cost savings by minimizing operational expenses and maximizing resource utilization.
  • With comprehensive insights into customer interactions and preferences, companies can deliver personalized experiences, leading to higher customer satisfaction and loyalty. With the Voice of the Customer tool, we are able to measure customer satisfaction and provide these statistics to potential future clients.
  • The cloud-based platform is very scalable, allowing us to quickly make adjustments to existing contact delivery as well as stand up new products in a more timely fashion.
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ScreenShots

NICE CXone Screenshots

Screenshot of CXone DashboardScreenshot of the Enlighten Copilot, which gives agents smarter interactions, personalized coaching, and automation opportunities.Screenshot of CXone Workforce Management, the omnichannel forecasting and scheduling engine.Screenshot of CXone Studio, a visual tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.Screenshot of CXone Interaction Analytics, which is used to get actionable insights from every voice, digital, and self-service customer interaction.Screenshot of CXone Performance Management, used to align employee performance, contact center goals, and customer expectations with continuous improvement.