NeoCertified Secure Email vs. Twilio SendGrid

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NeoCertified Secure Email
Score 10.0 out of 10
N/A
NeoCertified offers their HIPAA compliant Secure Email service, providing email encryption across all devices, including mobile and tablet devices.
$59
per month
Twilio SendGrid
Score 7.3 out of 10
N/A
Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber. Twilio SendGrid Marketing Campaigns aims to help users by providing: MORE EFFICIENT EMAIL BUILDING The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says…
$15
per month
Pricing
NeoCertified Secure EmailTwilio SendGrid
Editions & Modules
Non-Profit
$59.00
per user, per year
Single User
$99.00
per user, per year
Multiple Users
Contact Sales
Basic
$15
per month
Advanced
$60
per month
Free
Free
Offerings
Pricing Offerings
NeoCertified Secure EmailTwilio SendGrid
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NeoCertified Secure EmailTwilio SendGrid
Top Pros
Top Cons
Features
NeoCertified Secure EmailTwilio SendGrid
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
NeoCertified Secure Email
-
Ratings
Twilio SendGrid
7.5
46 Ratings
8% below category average
WYSIWYG email editor00 Ratings7.533 Ratings
Dynamic content00 Ratings7.636 Ratings
Ability to test dynamic content00 Ratings7.734 Ratings
Landing pages00 Ratings7.122 Ratings
A/B testing00 Ratings8.526 Ratings
Mobile optimization00 Ratings9.034 Ratings
Email deliverability reporting00 Ratings6.946 Ratings
List management00 Ratings5.440 Ratings
Triggered drip sequences00 Ratings7.520 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
NeoCertified Secure Email
-
Ratings
Twilio SendGrid
8.1
46 Ratings
5% above category average
Dashboards00 Ratings8.644 Ratings
Standard reports00 Ratings8.644 Ratings
Custom reports00 Ratings7.328 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
NeoCertified Secure Email
-
Ratings
Twilio SendGrid
9.1
8 Ratings
10% above category average
URL Validation00 Ratings9.38 Ratings
Link Tracking00 Ratings9.08 Ratings
Image Validation00 Ratings9.07 Ratings
Inbox Display00 Ratings9.38 Ratings
Email Accessibility Tools00 Ratings9.08 Ratings
Spelling and Grammar Check00 Ratings8.66 Ratings
Spam Testing00 Ratings9.38 Ratings
Email Previews00 Ratings9.08 Ratings
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NeoCertified Secure EmailTwilio SendGrid
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Score 9.2 out of 10
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Enterprises
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Score 9.2 out of 10
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User Ratings
NeoCertified Secure EmailTwilio SendGrid
Likelihood to Recommend
10.0
(3 ratings)
4.6
(57 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(4 ratings)
Support Rating
-
(0 ratings)
3.0
(9 ratings)
User Testimonials
NeoCertified Secure EmailTwilio SendGrid
Likelihood to Recommend
NeoCertified LLC
NeoCertified Secure Email is very easy to use, and the speed of the encryption is excellent. The only challenge we have had is some of the national carriers are unfamiliar with NeoCertified Secure Email and thus sometimes give us some resistance in our utilizing it.
Read full review
Twilio
I think Sendgrid is a great tool for sending out emails of all types. I've primarily used it for transactional emails as we've had other solutions for marketing emails, but I'm sure it would do just a good job - there is a "Marketing" section within the app you can use. Sendgrid integrates really easily with the development frameworks I've used, such as Laravel and Lumen; I've also integrated it with Moodle with ease.
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Pros
NeoCertified LLC
  • Easily works with our Outlook email system.
  • Those receiving our secure emails find it easy to set up a user name and password to access and open and attach and send back.
  • Whenever help is needed they respond quickly.
Read full review
Twilio
  • Managing email lists / audiences is easy with features like groups and segments.
  • They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder.
  • Provides clear / easy-to-read analytics of email campaigns.
  • I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed.
Read full review
Cons
NeoCertified LLC
  • Perhaps in having additional service techs
  • Everyone always wants better pricing but they are competitive in their field
  • Better public recognition of NeoCertified Secure Email
Read full review
Twilio
  • Not necessarily their Email API but their email in general - they are currently in beta for automated email sequences but are still bare bones. Much more work is needed before it can be used mainstream and be able to convert everything to SendGrid.
  • Helping with warming up our dedicated IP for the best-sending score.
  • We seem to hit the promotions folder a decent amount (maybe the IP problem above) and even a lot of their emails hit my spam or promotions folder (whether they be transactional or marketing) which isn't a great sign when trusting an ESP.
  • Transactional email sequences would be a huge plus.
  • Now that Twilio owns SenGrid, having an integrated platform where you could see all our transactional emails together.
  • Better reporting and split reporting between transactional and marketing emails.
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Usability
NeoCertified LLC
No answers on this topic
Twilio
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
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Support Rating
NeoCertified LLC
No answers on this topic
Twilio
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
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Alternatives Considered
NeoCertified LLC
The cost and ease of use was the determining factors.
Read full review
Twilio
If given a choice between the two, I would pick Mandrill over SendGrid. Mandrill is slightly more expensive but the data & reports that you receive from it make the service worth it. Mandrill lets you export reports over a period of time, view the actual content of emails that you've dispatched and the customer support is way better. If you can bear the slightly higher cost, Mandrill would be a better choice.
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Return on Investment
NeoCertified LLC
  • It solves my number 1 problem...staying compliant with the security rules and regulations that my industry imposes.
  • It gives peace of mind to my clients that their personal information is secured. This is an easy step in customer service that goes above and beyond what many offer. Trust is a huge issue for clients, we have our clients trust that we will always be looking out for their best interest, including securing our correspondence that includes private information.
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Twilio
  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
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